Administrative Assistant

Join Decypher and make a direct impact on the health and readiness of America’s service members, veterans, and their families. Since 2008 Decypher has offered healthcare industry professionals careers where their expertise is valued, and their work makes a meaningful impact. Decypher partners with the Defense Health Agency to deliver professional services, technology, and management solutions. Our mission is to provide and support quality care for our veterans, servicemembers and their families, across the United States and overseas.

Job Summary: The Administrative Assistance provides administrative and clerical support for healthcare credentialing and privileging operations. Responsibilities include processing and maintaining credentialing records, managing electronic documentation, responding to customer inquiries, supporting primary source verification activities, and coordinating with providers, military treatment facilities, and DoD stakeholders.

Required Qualifications:

• Education: High school diploma or equivalent
• Certifications:
  • Basic Life Support (BLS)
• Experience: Three years of experience performing administrative and clerical duties within an office environment.

U.S. Citizenship is required

Key Responsibilities:

• Perform clerical duties in support of the DHACCVO processes.
• Communicates clearly, both orally and in writing in English.
• Coordinate with the management levels, as required by DoD policies or procedures.
• Respond within two (2) business days to telephone calls, faxes or email inquiries regarding the management or status of provider’s C&P information. These inquiries may be received from providers, CMs at MTF or medical units, AFRS, AFPC, HQ ANG/SG or HQ AF Reserve/SG offices, or AFMRA/SG3CQ or DHA/CQM.
• Process incoming hard-copy and electronic documentation to include date received; conversion of documents to PDF format; naming documents utilizing standard name convention to facilitate retrieval; sorting documentation into correct category to be worked; and for requests received via email, send a receipt email to the requestor.
• Assist credentialing specialists, senior credentialing specialists, and lead senior credentialing specialist in sending and receiving PSV requests/provider credentials files and other credentialing documentation.
• Answer phone and email inquiries and direct requestor appropriately for resolution.
• Knowledge of government regulations, policies, procedures, and limitations within their scope of responsibilities.
• Knowledge of standard software programs such as the Microsoft Office Professional Suite.

Work Environment & Schedule: Normal duty hours are 7:30 am to 4:30 pm, Monday through Friday on site in a modern office setting in San Antonio, Texas.. No weekends, overtime, on-call or holidays.

Physical requirements: May be required to lift 20-25 pounds independently. Position requires long periods of sitting in an office setting.

Compensation & Benefits: Up to $ 21.63 per hour + H&W IF APPLICABLE

Decypher is an equal opportunity and affirmative action employer committed to a diverse and inclusive workforce (M/F/D/V)