Administrative Assistant

ABOUT SHERIDAN MEMORIAL HOSPITAL
At Sheridan Memorial Hospital, we proudly rank in the top 13.6% of U.S. hospitals, recognized by the Centers for Medicare and Medicaid Services. With over 850 dedicated employees and 100+ expert providers across 25 specialties, we are committed to exceptional, patient-centered care. Set in northern Wyoming’s stunning Big Horn Mountain foothills, Sheridan offers outdoor adventure and community charm. Our hospital combines cutting-edge technology with a collaborative, innovative culture. Join a team that values your skills, fosters growth, and empowers you to impact lives meaningfully. Apply today and be part of Sheridan Memorial Hospital’s mission of excellence!

JOB SUMMARY
The incumbent in this SameDay Health & Imaging position is responsible for patient registration and scheduling appointments following standardized procedures. All forms of communication to the clinic will be given prompt, courteous, and professional attention. All patients and guests will be greeted and/or assisted in the same manner. All patient information, including insurance or payment source will be obtained and accurately updated in the hospital’s electronic medical record (EMR). Co-pays and payments will be collected and accurately posted. Duties may also include verifying insurance coverage eligibility, requesting prior authorization or working on projects, as assigned. Information will be available, so patients can be informed of clinic policies, procedures, services and other information as required or requested. Clerical support tasks may be needed to complete coding and billing of procedures by providers. The incumbent may also be requested to perform these same duties in other outpatient areas as assigned by leadership.

ESSENTIAL JOB FUNCTIONS

• Monitors the current status of the work for supervisor.
• Schedules appointments for patients either by phone or in person after an office visit.
• Promptly and professionally answer telephone calls. Routes calls appropriately, offering voice mail or redirection of calls as needed.
• Collects copays as required.
• Obtains, verifies, and updates patient information and provides support services to patients and medical staff.
• Uses a manual/computerized system to match physician/clinician availability with patient’s preferences in terms of date and time.
• Maintains scheduling system, so records are accurate and complete and can be used to analyze patient/staffing patterns. Provides daily schedules for physicians /clinicians or medical assistants prior to each day’s visits.
• Promotes and participates in the implementation, maintenance, and continuous evaluation of EMR.
• Secures all required documentation (i.e. insurance information, consents and releases are completed and filed, requests sent for additional information from other agencies as needed).
• Documents are appropriately attached (scanned, filed, and distributed as necessary) to patient charts.
• Ensures that updates (e.g., cancelations or additions) are input daily into the master schedule.
• Communicates as needed with providers/clinicians and other staff about any patient concerns/issues related to scheduling.
• Composes correspondence and disseminates to appropriate individuals.
• Uses customer service principles and techniques to deal with patients calmly and pleasantly.
• Prepares various documents and handles confidential matters in accordance with the clinic rules and procedures.
• Greets visitors and assists them as appropriate. Directs visitors to appropriate waiting areas and appropriately and courteously screens solicitors for relevance to organizational needs.
• Requests, locates, sends, and receives patient medical records.
• Maintains files and assists in establishing office systems.

POSITION QUALIFICATIONS — Education / Experience / License and Certifications

• High school diploma, general equivalency diploma (GED) or equivalent work experience, required.
• Medical terminology preferred but not required
• BLS required within 6 months of start date.

Additional Skills

• Ability to effectively communicate in English, both reading and writing.
• Multi-line telephone knowledge.
• Computer knowledge.
• Ability to operate designated equipment as specified includes computer keyboarding.
• Basic clerical training, including basic filing procedures (both numerically and alphabetically).
• Ability to work under pressure with time constraints.
• Basic knowledge of medical record content and sequence.
• Ability to function independently with minimal direction.

Specific demands not listed: Possible exposure to blood and or body fluids / infectious disease / hazardous waste requiring the use of Personal Protective Equipment. Exposure to odorous chemicals / specimens and Latex products. Pre-employment drug and alcohol screening is required.

Sheridan Memorial Hospital is an equal opportunity/Affirmative Action employer and gives consideration for employment to qualified applicants without regard to race, color, religion, age, sex, national origin, disability or protected veteran status. If you would like more information about your EEO rights as an applicant under the law, please click here.