Administrative Assistant

OVERVIEW

Health Insurance Enrollment Specialist – Employee Benefits

In Office

At Alera Group, our Employee Benefits teams help organizations attract, retain, and engage their workforce through creative, compliant, and competitive benefits strategies. We’re seeking a Health Insurance Enrollment Specialist who will make a meaningful impact by delivering proactive client service, thoughtful benefits strategy, and a high-touch experience for both clients and employees.

About Alera Group
Alera Group was founded in 2017 and has grown to become the 14th largest broker of U.S. business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, and Financial Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.

This role supports clients by ensuring benefits programs are administered accurately, aligned with strategic objectives, and compliant with all regulatory requirements. You’ll partner with internal teams and client contacts to deliver seamless execution, creative solutions, and a superior client experience.

Why Alera Group

• Meaningful Impact: Help clients and employees navigate benefits programs that drive retention, engagement, and satisfaction
• Growth & Learning: Opportunities to deepen your expertise and gain exposure to a variety of clients and industries
• Collaborative Culture: Work in a team-oriented environment that values accountability, partnership, and the principles of The Collaborative Way

RESPONSIBILITIES

What You’ll Do / Your Impact

Client Partnership & Risk Strategy

• Support clients with enrollment requests benefits updates and related service needs
• Communicate with clients to confirm completion of enrollment activities and ensure satisfaction
• Address internal and external client inquiries with professionalism and accuracy
• Collaborate with internal teams to ensure smooth execution of enrollment and service processes

Operational Excellence

• Accurately process data entry for member and subscriber demographic information benefits elections and COBRA updates
• Maintain documentation within internal systems to ensure accuracy and completeness of client records
• Track and report incoming enrollment requests and completion status for management review
• Ensure compliance with internal procedures regulatory requirements and data accuracy standards
• Work across systems and platforms to maintain efficient and accurate workflows

Strategic Contribution

• Support process improvements by identifying opportunities to refine systems and workflows
• Partner with internal and external stakeholders to improve operational efficiency
• Contribute to a high performing team environment focused on accuracy responsiveness and continuous improvement

QUALIFICATIONS

What You Bring

Required

• Two or more years of recent data entry or administrative experience
• Strong attention to detail and organizational skills
• Ability to manage multiple priorities in a fast paced environment
• Excellent communication and customer service skills
• Ability to work independently and problem solve efficiently

Preferred

• Experience working with employee benefits including TPA firms COBRA or claims processing
• Familiarity with office technology and data entry systems
• Experience handling client service interactions across phone and digital channels

Core Competencies

• Detail orientation
• Accountability and follow through
• Collaborative mindset
• Client first thinking

ADDITIONAL INFORMATION

Benefits:
Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more.

Work Model:
This role is In-Office

Professional Development – Alera Group Academy

At Alera Group, growth isn’t left to chance. Through Alera Group Academy, we provide structured development opportunities designed to help you expand your expertise and build a meaningful career.

You’ll have access to:

• Role-specific learning paths
• Leadership development programs
• Technical and compliance training
• Industry certifications and continuing education support
• Peer learning and knowledge-sharing communities

Whether you’re deepening technical expertise or preparing for leadership, we’re invested in helping you grow.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.

Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.

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Location Type

In-Office

What You Bring

Required

• Two or more years of recent data entry or administrative experience
• Strong attention to detail and organizational skills
• Ability to manage multiple priorities in a fast paced environment
• Excellent communication and customer service skills
• Ability to work independently and problem solve efficiently

Preferred

• Experience working with employee benefits including TPA firms COBRA or claims processing
• Familiarity with office technology and data entry systems
• Experience handling client service interactions across phone and digital channels

Core Competencies

• Detail orientation
• Accountability and follow through
• Collaborative mindset
• Client first thinking

What You’ll Do / Your Impact

Client Partnership & Risk Strategy

• Support clients with enrollment requests benefits updates and related service needs
• Communicate with clients to confirm completion of enrollment activities and ensure satisfaction
• Address internal and external client inquiries with professionalism and accuracy
• Collaborate with internal teams to ensure smooth execution of enrollment and service processes

Operational Excellence

• Accurately process data entry for member and subscriber demographic information benefits elections and COBRA updates
• Maintain documentation within internal systems to ensure accuracy and completeness of client records
• Track and report incoming enrollment requests and completion status for management review
• Ensure compliance with internal procedures regulatory requirements and data accuracy standards
• Work across systems and platforms to maintain efficient and accurate workflows

Strategic Contribution

• Support process improvements by identifying opportunities to refine systems and workflows
• Partner with internal and external stakeholders to improve operational efficiency
• Contribute to a high performing team environment focused on accuracy responsiveness and continuous improvement