ADMINISTRATIVE PROGRAM SPECIALIST A

The Division of Administrative Law is Louisiana’s centralized administrative hearings panel. When disputes arise between certain state agencies and the people and entities they regulate, administrative law judges at DAL provide fair, prompt, and orderly adjudication.

The Administrative Program Specialist A position manages administrative appeals and fair hearings involving the Department of Children and Family Services (DCFS) within the Division of Administrative Law. Responsibilities include overseeing case processing, coordinating hearing schedules, preparing legal documents, ensuring compliance with applicable laws and procedures, and providing training and technical guidance on case management processes.

An ideal candidate should possess the following competencies:
Accepting Direction: The ability to be open and willing to follow guidance or instructions.
Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
Driving Results: The ability to set and pursue goals, maintain focus amid competing demands, and deliver results.
Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.
Making Accurate Judgments: The ability to assess options, weigh risks, and make sound decisions using available information and logical reasoning.
Managing Resources: The ability to manage financial, physical, and contractual resources to ensure compliance and maximize business value.
Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
Focusing on Customers: The ability to understand and meet the needs, preferences, and experiences of internal and external customers.
Managing Time: The ability to prioritize tasks, meet deadlines, and allocate time to ensure timely completion of work goals.

Three years of experience in administrative services; OR

Six years of full-time work experience in any field; OR

A bachelor's degree.

EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

The official job specifications for this role, as defined by the State Civil Service, can be found here.Job Duties:

• Coordinates administrative appeals and fair hearings involving the Department of Children and Family Services (DCFS), including reviewing incoming requests, processing cases, and ensuring deadlines and applicable procedures are followed.
• Schedules hearings, manages Administrative Law Judge calendars, resolves scheduling conflicts, and communicates with attorneys, agency representatives, staff, and the public regarding case-related matters
• Prepares and distributes hearing notices, subpoenas, orders, and other legal documents; assists with hearing preparation and supports hearing proceedings as needed.
• Maintains accurate case information and documentation in case management systems and responds to inquiries regarding pending and completed cases.
• Supervises one Administrative Coordinator 4 employee responsible for assisting with DCFS matters and provides training, guidance, and technical support to other case-processing staff on DCFS procedures and case management practices to promote consistent and efficient operations.
• Identifies training needs, helps develop and implement office procedures and training materials, prepares performance reports, and compiles weekly hearing schedules and reports.
• Assists with preparing administrative records for appeals, provides backup support to the General Jurisdiction Section Deputy Clerk, and performs other duties as assigned

Position-Specific Details:

Appointment Type: This posting may be filled by probational appointment, probation in lieu of promotion, detail to special duty, or promotion.

Compensation: The maximum amount listed for the salary range is the amount a person can make throughout their career in the position and not the maximum amount we are allowed to pay at the time of hire.

Other Important Information: Applicants who have the following experience or education are strongly encouraged to apply:
• Experience working for a judge or in a clerk of court’s office
• Experience working for an agency that conducts administrative hearings
• Experience in a legal setting (for example: a law firm)
• A paralegal certificate

How to Apply:
No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

*Information to support your eligibility for this job must be included in the application (i.e., relevant, detailed experience/education). Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete. *

Louisiana is a State as Model Employer (SAME) for individuals with disabilities.

For further information about this vacancy contact:
Ms. Izzy Piland

Human Resources

P.O. Box 94111

Baton Rouge, LA 70804

Izzy.Piland@civilservice.la.gov