Admissions Specialist

Position Summary

The Admissions Specialist serves as the primary point of contact for prospective students, guiding them through the admissions process while providing exceptional customer service. This role evaluates applicant eligibility, maintains accurate records, communicates admissions requirements and deadlines, and works collaboratively with internal departments to support enrollment goals and ensure a seamless student experience.

Essential Duties and Responsibilities

• Conducts admission briefings and provides prospective students with accurate information regarding program offerings and admissions requirements.
  
  Guides prospective students through the entire admissions process, from initial inquiry through enrollment, ensuring all requirements are completed in a timely manner.
  
  Reviews and evaluates applications and supporting documentation to determine eligibility for admission in accordance with institutional policies.
  
  Assists students with completing admissions paperwork and collecting all required documentation.
  
  Uploads, monitors, and maintains background check, drug screening, and other required compliance documentation.
  
  Communicates regularly with prospective students via phone, email, and text to provide updates, answer questions, and ensure completion of admissions requirements.
  
  Maintains accurate and confidential student records in the student information system and other institutional databases.
  
  Monitors applicant progress, follows up on outstanding requirements, and maintains established admissions timelines.
  
  Provides exceptional customer service while fostering positive relationships with prospective students throughout the admissions process.
  
  Performs other duties and special projects as assigned.

Competencies

• Interpersonal Skills - Maintains confidentiality; communicates professionally; protects the integrity and reputation of the school; supports a respectful environment for students and staff.
• Oral Communication - Speaks clearly and professionally in positive or difficult situations; listens effectively; asks clarifying questions; participates in meetings.
• Written Communication - Writes clearly and accurately; edits for spelling and grammar; prepares professional reports, correspondence, and updates.
• Teamwork - Balances individual responsibilities with team goals; welcomes feedback; supports program success; works cooperatively across departments.
• Dependability - Follows instructions and direction from leadership; meets deadlines; communicates delays; follows through on commitments.
• Professionalism - Approaches others tactfully; reacts well under pressure; treats others with respect; represents School of EMS professionally.
• Problem Solving - Identifies issues, gathers relevant information, recommends practical solutions, and knows when to escalate to leadership.
• Safety and Security - Follows safety and security procedures; reports unsafe conditions; uses equipment and materials properly.

Minimum Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education

• High school diploma or equivalent required.

Experience

• Minimum of 2 years of experience in admissions, student services, customer service, higher education, healthcare administration, or a related field.
  
  Experience reviewing applications, maintaining confidential records, and providing exceptional customer service.

Preferred

• Experience in a vocational, career, or postsecondary educational environment.
  
  Knowledge of state and institutional admissions requirements.
  
  Experience working with student information systems or customer relationship management (CRM) software.
  
  Associates degree from an accredited college or university preferred.

Skills and Abilities

• Communication - Excellent verbal and written communication skills with the ability to explain admissions requirements and processes clearly to prospective students.
• Organizational Skills - Strong attention to detail with the ability to prioritize tasks, maintain accurate records, and manage multiple student files simultaneously.
• Computer Skills - Proficient in Microsoft Office, email systems, student information systems, CRM platforms, and electronic document management.
• Customer Service - Demonstrates a student-centered approach while providing timely, courteous, and professional service.
• Problem-Solving - Ability to assess situations, identify solutions, and exercise sound judgment while maintaining compliance with institutional policies.
• Time Management - Effectively manages competing priorities and consistently meets deadlines in a fast-paced environment.

Work Environment

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Primarily works from home.
• Regularly uses computers, telephones, printers, scanners, and other standard office equipment.
• Frequent interaction with prospective students, current students, faculty, staff, and external partners in person, by phone, and through electronic communication.

Physical Requirements

The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Prolonged periods of sitting while working at a computer.
• Frequent use of hands and fingers to operate computers and office equipment.
• Frequent communication in person, by telephone, and through virtual platforms.

Conditions of Employment

• Employment is contingent on a satisfactory background check.
• Employment is contingent on successful completion of a post-offer, pre-employment drug screen, in accordance with School policy.

Equal Employment Opportunity

The School of EMS is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other characteristic protected by applicable law.

At-Will Employment

Employment with the School of EMS is at-will. This means that either the employee or the School may end the employment relationship at any time, with or without cause and with or without notice. This job description does not constitute a contract of employment and may be modified at the School's discretion.