Advanced Medical Support Assistant

Job Summary

Advanced Medical Support Assistant (AMSA)

Overview: Aptive Resources is hiring Advanced Medical Support Assistants to provide administrative and clerical support to the Primary Care PACT team at the Dayton VA Medical Center.

Location: On-Site | Dayton VA Medical Center, 4100 W. 3rd St., Dayton, OH 45417 Schedule: Monday–Friday, 8:00am–4:30pm | No federal holidays Employment Type: Full-Time Contract Contract Period: 8/1/2026–7/31/2027 (+ Option Year)

Primary Responsibilities

Responsibilities:

• Schedule, cancel, and reschedule Veteran appointments across one or more clinics
• Verify and update Veteran demographic and insurance information at each encounter
• Manage active/pending consults and return-to-clinic lists daily
• Perform full range of receptionist and customer service duties
• Collect, scan, and update health insurance records; identify third-party insurance
• Advise Veterans on Beneficiary Travel eligibility and reimbursement
• Participate in daily team huddles and weekly PACT meetings
• Ensure accurate EHR data entry and support administrative workload reporting

Minimum Qualifications

Qualifications:

• 2–3 years of medical administrative experience OR certification from an accredited institution in medical administration
• Proficient in Microsoft Office; experience with EMR/EHR systems preferred
• Strong oral and written communication skills
• Must pass background investigation (Tier 1/Low Risk); PIV card required
• Must complete required VA mandatory training prior to start

Physical Requirements

Physical Requirements: While performing the duties of this job, the employee is regularly required to sit for extended periods, use a computer keyboard and mouse, and communicate verbally and in writing. The employee may occasionally need to stand, walk, bend, or lift up to 15 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

About Aptive

Arrow ARC supports Veterans Health Administration facilities and offices across the U.S. with health care staffing and program support via the 10-year Integrated Critical Staffing Program (ICSP). We provide staffing solutions to address critical shortages in VHA medical facilities caused by turnover, recruitment issues, seasonal needs, surges or emergencies.

Arrow is a certified Service-Disabled, Veteran-Owned Small Business joint venture between Artemis ARC and Aptive Resources, two award-winning companies that share an agile, mission-focused, results driven approach in the federal sector.​ Arrow provides management consulting services and specializes in working with federal government agencies like the Department of Veterans Affairs and Office of Personnel Management.​

EEO Statement

Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class.

Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.