Advanced Medical Support Assistant

The Patient Aligned Care Team Advanced Medical Support Assistant (PACT AMSA) is responsible for a range of clerical and administrative duties that demonstrate the advanced level of the MSA. AMSAs perform a variety of support duties that facilitate the work of physicians, physician assistants, nurses, nursing assistants, and other members of the medical facility who provide patient care.

Duties

At this level the incumbent must have the ability to work rapidly and independently with a high degree of accuracy. The AMSA must be dependable, use good judgement an effectively/accurately analyze and evaluate all situations to ensure the veteran receives the highest quality of care. Good written and oral communication skills are essential. The incumbent works collaboratively in an interdisciplinary coordinated care delivery model, a PACT at the San Francisco VA Health Care System (SFVAHCS) to ensure delivery of coordinated, high quality, efficient and patient-centered care. The AMSA is the primary source of contact to the patient by phone and/or in person, acts as the liaison to the clinical staff and provides administrative assistance for the assigned Clinic. As a front line contact to the patient, the AMSA sets the tone for perception concerning the quality of healthcare services provided by VA. They develop/maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies.

Other assignments at this level include, but are not limited to:

Requirements