AR Specialist

Textron Specialized Vehicles Inc. is a leading global manufacturer of golf cars, utility and personal transportation vehicles, professional turf-care equipment, and ground support equipment. Textron Specialized Vehicles markets products under several different brands. Its vehicles are found in environments ranging from golf courses to factories, airports to planned communities, and theme parks to hunting preserves.

Responsibilities:

• Respond to inbound calls and email inquiries from customers and distributors regarding invoice questions, payment status, and account discrepancies. Provide supporting documentation and escalate unresolved issues as needed.
• Monitor open accounts and proactively follow up with customers and distributors to ensure timely payment. Issue account statements and send reminders or correspondence to maintain current receivables.
• Apply payments to customer accounts with accuracy and timeliness, including resolving unapplied or misapplied cash entries. Collaborate with internal teams to ensure proper allocation and reconciliation.
• Perform account adjustments in SAP, including dispute resolution entries and tax credit processing for financed accounts. Maintain documentation and audit trails for all adjustments.
• Reconcile customer accounts regularly to ensure all payments are posted correctly and discrepancies are addressed promptly. Investigate variances and coordinate with relevant departments to resolve issues.
• Support ongoing process improvement efforts by identifying inefficiencies and contributing to automation initiatives. Assist with testing and implementation of SAP system enhancements.
• Serve as a point of contact for the Financial Shared Services (FSS) team and AR administrators, providing guidance and training on AR procedures and system usage when requested.
• Compile and analyze AR Aging metrics to support internal financial reporting. Highlight trends or anomalies and share findings with the finance team for review.
• Participate in fulfillment and cross-functional meetings to ensure alignment between finance, order processing, and customer service teams. Share updates and collaborate on issue resolution.
• Perform other duties and special projects assigned, under general supervision, to support departmental goals and business needs.

Education: High school diploma or GED required, bachelor’s degree in finance, accounting, or related field preferred.

Years of Experience: 2 or more years of experience required

Software Knowledge: Proficiency in Microsoft Suite and SAP or similar ERP systems required.