Bilingual Customer Service Representative

Description

Bilingual (English/Spanish) Customer Service Representative | Turn Conversations into Careers at Penske Automotive Group

Fluent in English and Spanish? Love helping people? Looking for more than just a job?

Join Penske Automotive Group's Customer Care Team as a Spanish-speaking bilingual Customer Service Representative and become the first point of contact for our service guests. You'll use both English and Spanish to help customers, support some of the most respected automotive brands in the industry, and build skills that can open doors to future opportunities.

Why Join Penske?

Career Growth Starts Here

We're committed to investing in our people. Many of our leaders began in customer-facing roles and advanced through dedication, performance, and development opportunities. At Penske Automotive Group, you're not just answering calls. You're helping customers, supporting some of the most respected automotive brands in the industry, and building skills that can open doors to future opportunities.

Fast-Track Your Earnings

In addition to the $21 per hour, you'll have the opportunity to earn monthly performance bonuses:

? Up to $275/month Productivity Bonus
? Up to $750/month for Shown Appointments
⭐ Up to $200/month Quality & Call Performance Bonus

That's up to an additional $1,225 per month in bonus opportunities on top of your regular pay.

Comprehensive Benefits

✔ Medical, Dental & Vision Insurance
✔ 401(k) with Company Match
✔ Paid Time Off & Holidays

Full Job Description: The Human Touch

• Answer inbound customer calls
• Schedule service appointments for dealership service departments in English and Spanish
• Assist customers with questions and service-related needs
• Accurately document customer interactions
• Provide outstanding customer service in English and Spanish in a fast-paced environment
• Navigate multiple systems while maintaining attention to detail
• Deliver an exceptional experience to every guest, every time

What We're Looking For

• Fluent in both English and Spanish, with strong spoken and written communication skills
• Strong customer service mindset
• Ability to multitask and work efficiently in a fast-paced environment
• Comfortable navigating multiple computer systems
• Detail-oriented, dependable, and team-focused
• Call center or customer service experience is a plus, but not required
• Bilingual English/Spanish proficiency is required

Apply today and discover why Penske Automotive Group is a great place to build your future.

Requirements: High School Diploma or GED

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.

Qualifications

Competencies

• Excellent customer service skills
• Proficient with Microsoft Office suite (Word, Excel, PowerPoint, etc.).
• Keyboard skills of 50 plus wpm
• Ability to apply common sense understanding to carry out detailed written or oral instructions
• Ability to deal with standardized situations with only occasional or no variables.
• Ability to interact well with a diverse group of people

Physical Demands /Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Light Work- lifting no more than 20 pounds at a time and/or frequent lifting or carrying of objects weighing up to 10 pounds. This position requires a good deal of walking or standing, or this position could involve sitting most of the time with some pushing and pulling of arm or leg controls.
This position requires the ability to climb, push, pull, stoop, kneel, reach, and grasp.
This position involves repetitive motion.
This position requires the ability to talk and hear.
This position is primarily located in an office environment, with heating and air conditioning.

Position Type/Expected Hours of Work
Standard Business Hours with the ability to work nights, weekends, and holidays as required for this position

Required Education and Experience
High School Diploma or equivalent; and six months to one year of related experience and/or training; or equivalent combination of education and experience

Preferred Education and Experience
High School Diploma or equivalent; and one to two years of related experience and/or training in a customer service or receptionist or similar position. One year prior experience in a dealership; or equivalent combination of education and experience