Business Intelligence Analyst

About this role:
As a BI Analyst within Gartner's Operations & Strategy team, you'll work closely with business partners to answer questions, solve problems, and deliver reporting and analytics solutions. You'll help transform complex data into clear insights that support operational and strategic decision-making across the organization.

Who You Are:
You thrive in ambiguity: asking clarifying questions, structuring unclear problems, and adapting as business needs evolve. You’re comfortable when definitions shift and requirements are incomplete, and you can translate the gray into actionable insights.

What You'll Do:

• Frame ambiguous business problems into clear analytical questions. Collaborate with stakeholders to clarify objectives, define success measures, identify decision points, and translate evolving requests into practical requirements.
• Develop and refine KPIs that reflect business process reality. Partner with business teams and SMEs to define metric logic, document assumptions, reconcile competing definitions, and ensure reporting outputs support meaningful operational decisions.
• Analyze large and complex datasets to identify patterns, root causes, risks, and opportunities. Use structured analysis to improve processes, uncover inefficiencies, and support recommendations that address business challenges.
• Build decision-ready reporting and analytical outputs. Develop reports, dashboards, datasets, and supporting analyses using tools such as Power BI, Salesforce Native reporting, Salesforce CRM Analytics, Databricks, Excel, Tableau, or comparable platforms.
• Validate data before insights are shared. Review source data, transformation logic, joins, calculations, business rules, and edge cases to ensure outputs are accurate, explainable, and trusted.
• Translate data findings into practical business recommendations. Communicate insights clearly, including what the data shows, what remains uncertain, what tradeoffs exist, and what actions should be considered.
• Clarify stakeholder needs and align expectations. Use thoughtful questioning, active listening, and clear communication to confirm requirements, surface assumptions, explain analytical choices, and keep stakeholders aligned as priorities evolve.
• Manage competing priorities across cross-functional projects. Balance urgent requests with longer-term improvements, clarify tradeoffs, communicate progress, and keep work aligned to business impact.
• Improve analytical processes and reporting scalability. Identify opportunities to automate, standardize, simplify, or redesign recurring analysis, data preparation, validation, and reporting workflows.
• Use emerging tools responsibly to improve productivity and quality. Apply automation, AI-assisted analytics, and modern data tools where appropriate, maintaining strong validation practices and human review of outputs.

What You’ll Need:

Experience

• 1–3 years of business, analytics, operations, finance, or related analysis experience (internships and academic projects considered).
• Experience working with stakeholders to clarify requirements, define metrics, analyze data, and communicate findings.
• Experience managing multiple priorities or projects where requirements, timelines, data availability, or stakeholder needs may shift.

Technical Skills
Required:

• Hands-on experience in Power BI: building/maintaining reports, dashboards, datasets, or analytical views.
• Proficiency with modern analytics and reporting tools (e.g., Excel, Power BI, Salesforce Native reporting, Salesforce CRM Analytics, Databricks, Tableau, Microsoft Fabric).
• Strong Excel skills: Power Query, pivot tables, formulas, data preparation, and quality checks.
• Ability to work across CRM, data platform, and BI/reporting environments, understanding how source systems, business processes, data definitions, and transformation logic affect analytical outputs.
• SQL experience for data extraction, transformation, reconciliation, validation, and repeatable analysis.

Preferred:

• Python for data preparation, automation, exploratory analysis, or scalable analytical workflows.
• Exposure to automation and low-code tools (e.g., Power Automate, Power Apps, Copilot Studio).
• Familiarity with AI-assisted analytics tools, with an emphasis on responsible use, output review, data validation, and business context.
• Experience with OPI/GSP applications.
• Ability to create executive-ready outputs, including PowerPoint presentations, data visualizations, and concise written summaries.

Analytical & Operational Skills

• Comfort working in ambiguity, including situations where data is incomplete, requirements are evolving, definitions are unsettled, or the business question changes as analysis progresses.
• Strong analytical rigor and attention to detail, especially when validating data, reconciling inconsistencies, and explaining assumptions.
• Critical thinking and creative problem-solving skills, including the ability to challenge assumptions, structure unclear problems, and identify the real business question behind an initial request.
• Ability to distinguish between symptoms and root causes when analyzing business process issues.
• Strong business process understanding and ability to connect data findings to operational decisions.
• Ability to determine when analysis is directionally useful versus when additional validation is required before decisions are made.

Stakeholder & Communication Skills

• Strong initiative and ownership, with the ability to move work forward proactively while seeking input at the right moments.
• Clear verbal and written communication skills, including the ability to explain technical findings, limitations, and recommendations to non-technical stakeholders.
• Effective listening and questioning skills to uncover the actual business need behind a request.
• Ability to build trust with stakeholders through reliable analysis, clear assumptions, practical recommendations, and consistent follow-through.
• Strong organization and time management skills, with the ability to prioritize work based on business impact, urgency, feasibility, and data readiness.
• Openness to feedback, best practices, and continuous improvement.
• Ability to work collaboratively across functions while maintaining accountability for analytical quality, validation, and delivery.

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 64,000 USD - 87,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com.

Job Requisition ID:112102

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