Business Relationship Manager

What you can expect!

Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an authentic experience!

The Business Relationship Manager (BRM) is responsible for ensuring business project requests are aligned to IEHP strategic goals, initiatives, and efforts. As a liaison with IEHP business and Compliance units, the BRM is dedicated to foster productive, value-producing relationship between business and IT by aiming for customer satisfaction and understanding and relaying customer needs to the IT team. By adopting a customer-centric approach this position will assist IT Strategic Programs leadership to advance technology agenda aligning business strategy and goals. The BRM will work regulatory, statutory & strategic programs and policies in collaboration with Program Managers and IT Leadership Team. The BRM is responsible for ensuring projects, work plans, and initiatives are implemented meeting business goals and objectives.

Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.

Perks

IEHP is not only committed to healing and inspiring the human spirit of our Members; we also aim to match our Team Members with the same energy by providing prime benefits and more.

• CalPERS retirement
• 457(b) option with a contribution match
• Generous paid time off- vacation, holidays, sick
• State of the art fitness center on-site
• Medical Insurance with Dental and Vision
• Paid life insurance for employees with additional options
• Short-term, and long-term disability options
• Pet care insurance
• Flexible Spending Account – Health Care/Childcare
• Wellness programs that promote a healthy work-life balance
• Career advancement opportunities and professional development
• Competitive salary with annual merit increase
• Team bonus opportunities

Education & Experience

• Minimum of seven (7) years of Information Systems experience with a strong background in program management, program development, program evaluation, strategic planning, program operations and business acumen
• Bachelor’s degree in Computer Science, Information Management or similar technical field from an accredited institution required
  • In lieu of the required degree, a minimum of four (4) years of additional relevant work experience is required for this position. This experience is in addition to the minimum years listed in the Experience Requirements above
  • Master’s degree in Finance, Accounting, Business Administration, or IT from an accredited institution preferred

Key Qualifications

• Knowledge and proven track record of:
  • Current business practices and computing systems; IT development methodologies and operations
  • IEHP’s business processes and functional landscape
  • IEHP’s IT systems and operations
  • Working with Compliance teams to determine solutions to help comply with regulations, APLs etc.
  • Supporting strategic, regulatory and statutory programs and initiatives
  • Understanding of CMS and DHCS protocols and mandates
  • Program and project management and planning as well as Business process mapping
  • Complex heterogeneous technologies and the ability to synthesize new technical information into existing structures
  • Healthcare Industry and appreciation of IEHP’s application landscape
• Strong understanding of:
  • Managed Care programs
  • Ability to consume CMS APLs & other documents and translate it for the IT teams
  • Legacy / Core Healthcare Payer systems integration with internal digital assets and external systems
  • Healthcare issues, trends, and concerns
  • Conceptualizing business strategies while implementing information systems and technology strategic direction
  • New IT landscape and solutions to help align the programs to new IT landscape
• Excellent communication, verbal and written skills, and collaborative approach
• Strong planning, organization, critical thinking, decision-making and problem-solving skills
• Group presentation, analytical and organizational skills
• Build and maintain business relationships
• Proven ability to:
  • Express action-oriented and creative approaches to IT system issues and problems
  • Present issues and challenges to IT and/or business leadership
  • Listen effectively, respond to sensitive inquiries or complaints, be flexible with an ambiguous or changing environment
  • Work with a team of professionals from various disciplines.

Start your journey towards a thriving future with IEHP and apply TODAY!