Business Systems Analyst

Job title: Business Systems Analyst

Department / Division: Global Sales

Salary Grade: EX2 15

Salary Range $78,100 - $87,200 plus annual bonus

Location: Ada, MI (Onsite)

*Note: This position is a hybrid remote/office role, and you must be available to report in-person to Ada from Monday-Thursday as part of our collaboration days*

What We’re Looking For:

We are seeking a motivated Business Analyst – Remittance Management System (RMS) and Magic Express Payments (MEP) to join our team and support the global payment capabilities used by Amway Business Owners (ABOs). In this role, you will partner with business stakeholders, global markets, product teams, and technology teams to understand business needs, document requirements, analyze processes and data, and help deliver reliable payment solutions that support Amway’s Global Sales Plan.

You will serve as a key connection between business and technology, helping clarify needs, identify impacts, support solution design, and validate that delivered capabilities meet business expectations. You will collaborate across cultures and time zones, support issue analysis and prioritization, and contribute to testing and implementation activities. The work is dynamic and may require additional support during critical payment periods, along with occasional international travel.

This is a development-focused role. You will begin by learning RMS, the global payment process, and the needs of our markets, then grow into ownership of business analysis activities for assigned capabilities, initiatives, or market implementations.

Day-to-Day Responsibilities

• Partner with global markets, product owners, payment specialists, and technology teams to understand business needs and define clear outcomes.
• Elicit, analyze, document, and validate business and functional requirements for
• RMS
• Map current and future-state payment processes, identify gaps, and recommend practical improvements.
• Translate business needs into user stories, acceptance criteria, process flows, and other delivery-ready documentation.
• Facilitate discovery sessions, requirement reviews, and working meetings to build alignment and resolve open questions.
• Maintain and prioritize work in Jira and supporting documentation in Confluence within an Agile delivery environment.
• Support test planning, create business test scenarios, coordinate User Acceptance Testing (UAT), and confirm that solutions meet agreed requirements.
• Analyze payment issues, data, and process trends to identify root causes, business impacts, and opportunities for improvement.
• Support market implementations, change readiness, and transition activities by helping stakeholders understand new capabilities and process changes.

Required qualifications:

• Bachelor’s degree in business, information systems, analytics, finance, or a related discipline, or equivalent relevant experience.
• 3+ years of experience in business analysis, process improvement, product delivery, operations, technology, or a related field; relevant internships or project experience may be considered.
• Ability to gather information, ask effective questions, organize details, and translate business needs into clear requirements.
• Strong written and verbal communication skills, with the ability to collaborate across cultures, functions, and levels of the organization.
• Familiarity with Agile ways of working and tools such as Jira and Confluence.
• Detail-oriented and able to manage multiple priorities in a fast-paced, global environment.
• Ability to learn complex business processes, payment concepts, and technology capabilities quickly.
• Ability to travel internationally up to 1–2 times per year.

Skills to be successful in the role:

• Analytical thinking and structured problem-solving, with a focus on understanding root causes and business impacts.
• Curiosity and confidence to ask questions, challenge assumptions constructively, and seek clarity.
• Ability to communicate complex information clearly to both business and technology audiences.
• Strong facilitation, listening, documentation, and stakeholder collaboration skills.
• Sound judgment when balancing business value, risk, urgency, and delivery constraints.
• Adaptability, initiative, and a commitment to continuous learning and process improvement.

What’s special about this team:

RMS and MEP helps enable accurate, timely, and scalable payments for ABOs around the world. As a Business Analyst on this team, you will help shape capabilities that support global markets and Amway’s evolving business needs. This role offers hands-on experience across business analysis, payment processes, Agile delivery, and global stakeholder partnership, with meaningful opportunities to grow your expertise and influence how solutions are designed and delivered.

This is a full-time W2 position. Amway does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need Amway immigration sponsorship (e.g., H-1B, STEM OPT, TN, etc.) now or in the future.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.