Call Center Representative

Overview

Call Center Representatives support the mission of People's Community Clinic by helping coordinate the flow of patient callers in a manner that reflects superior customer service and ensures timely patient care.

Compensation: $16.00- $18.00 per hour based on experience and qualifications.

Responsibilities

Under the direction of the Call Center Supervisor, this individual’s primary responsibilities include:

• Answer all incoming calls in a timely, professional and courteous manner
• Schedule new and return appointments for patients following scheduling guidelines
• Explain registration process and give directions to new patients; explain procedure preparation to patients as needed
• Assist callers with information and referral to appropriate resources
• Review and check insurance eligibility; explain required documents
• Retrieve calls from voice mail and assist callers as needed
• Identify opportunities to improve work flow, work processes and patient care, and work cooperatively to implement these and other quality improvements
• Adhere to HIPAA guidelines

Qualifications

Education: High school diploma/GED required. Some college preferred. Experience: Two years of experience working in a physician’s office or healthcare facility; Call Center experience strongly preferred. Knowledge, Skills, and Abilities:

• Bilingual English/Spanish
• Exceptional customer service skills
• Ability to interact successfully with people from a variety of backgrounds and abilities.
• Basic computer literacy
• Working knowledge of electronic medical records and practice management systems.
• Ability to multi-task in a high change environment

Our Benefits Include:

• 18 PTO days per year & 11 paid holidays
• Major Medical Health Insurance Coverage. Most employees experience $0 in out-of-pocket medical expenses.
• Dental & Vision
• Flexible Spending Accounts
• Employer-paid Life Insurance
• Employer-paid Short-Term and Long-Term Disability
• Annual Training
• 403(b) with 5% employer matching

People’s Community Clinic is committed to equal employment opportunity regardless of race, color, national origin, religion, gender, sexual orientation, age, language, disability, pregnancy, gender identity, or sex stereotyping.