Card Support Specialist

Job Summary: Card Support Specialist (Remote) - Indotronix

About the Role
Join Indotronix as a Card Support Specialist and become an integral part of our Finance Shared Services team. In this fully remote, 12-month contract role, you will support corporate travel and procurement card programs while delivering exceptional customer service to internal and external stakeholders. This position offers a collaborative work environment with opportunities to build professional expertise in finance, customer service, and technical support.

Responsibilities

- Process new card applications, modifications, and terminations promptly, meeting service level agreements
- Deliver thorough, high-quality customer support via phone, chat, and email for card program inquiries
- Resolve routine and complex customer issues by utilizing knowledge bases, financial systems, and case management tools
- Maintain accurate documentation and electronic filing of records and case notes
- Collaborate with team members and management to address complex questions and ensure seamless service delivery
- Support administrative processes related to card delinquency management
- Partner with cross-functional teams to drive continuous improvement within card administration

Required Skills and Experience

- 1-2 years' customer service experience (call center, service desk, retail, banking, or similar)
- Proficiency with Microsoft 365 applications, Teams, Outlook, and Internet Explorer
- Experience handling Dell or HP laptops and desktops
- Exposure to corporate card programs, travel and expense, or shared service environments
- Strong written and verbal communication skills with the ability to clearly articulate complex information
- Familiarity with case management systems (ServiceNow), enterprise financial platforms (PeopleSoft), and expense management tools (Concur)
- Basic understanding of networking principles: IP addressing, DNS, DHCP, VPN client configuration
- Ability to work independently, prioritize tasks, and proactively resolve issues

Preferred Skills

- Hands-on experience with SAP Concur application
- Direct involvement in corporate card program administration
- Previous remote or hybrid work experience

Benefits

- 100% remote work arrangement for optimal work-life balance
- Standard Monday-Friday, 8:00am - 5:00pm EST schedule
- Exposure to enterprise-level financial and IT systems
- Opportunity to expand skills in a collaborative, supportive team environment
- Gain valuable experience in finance shared services with a reputable organization

How to Apply
Ready to advance your career in finance and customer support? Submit your application through our job portal with your updated resume and a brief cover letter highlighting your relevant experience.