Center Administrator

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance
• Opportunity for advancement
• Training & development
• Vision insurance

Benefits/Perks

• Paid time off
• Health insurance
• Dental insurance
• Retirement benefits
• Employee referral incentives
• Great small business work environment
• Flexible scheduling
• Additional perks!

Job Summary

To manage operations for an urgent care clinic. Manage all non-physician clinic staff. Ensure quality of patient care. Ensure maintenance of clinic building and supplies. Ensure complete and accurate charges are attributed to each patient. This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.

Responsibilities

• Urgent Care/Health Care Leadership Experience Required Position summary the Clinic manager is responsible for the overall operational management and performance of the urgent care center
• This role oversees daily administrative and clinical support operations, staffing, financial performance, patient experience, business development, and regulatory compliance
• The ideal candidate is a hands-on leader who thrives in a fast-paced healthcare environment and has a proven ability to improve operational performance, drive patient growth, and build high-performing teams
• Key responsibilities Operational Management Oversee daily clinic operations and administrative functions
• Create, implement, and manage clinic opening and closing procedures
• Ensure efficient patient flow and minimize patient wait times
• Partner with providers to support high-quality patient care and clinic efficiency
• Manage staffing levels, employee schedules, and clinic workflows
• Develop and implement operational policies and procedures
• Ensure compliance with HIPPA, OSHA, CLIA, labor laws, and AFC Standards
• Oversee facility maintenance, equipment management, and inventory controls
• Maintain clinic cleanliness, organization, and readiness standards
• Lead operational improvement initiatives and support clinic growth
• Financial & Revenue Management manage Clinic financial performance and operational metrics
• Monitor collections, deposits, reconciliation, and cash controls
• Ensure accurate registration, insurance verification, and charge capture
• Oversee front desk collection performance including copays, deductibles, coinsurance, self-pay, and occupational medicine services
• Identify revenue leakage and implement corrective actions
• Collaborate with billing and revenue cycle teams to improve reimbursement performance
• Manage clinic expenses and support budget objectives
• Performance & Quality Management develop, monitor, and report clinic KPIs
• Analyze trends and identify opportunities for operational improvements
• Monitor patient satisfaction and service quality
• Ensure readiness for audits, accreditation reviews, and regulatory inspections
• Implement continuous quality improvement initiatives
• Leadership & Team Development Recruit, onboard, train, coach, and develop clinic staff
• Conduct performance evaluations and provide ongoing feedback
• Manage attendance, scheduling, and staffing coverage
• Partner with HR on employee relations, disciplinary actions, and performance improvement plans
• Foster a culture of accountability, teamwork, professionalism, and service excellence
• Coordinate staff meetings, training programs, and professional development activities
• Customer service, Community Engagement & Business Development Promote a patient-first culture focused on exceptional customer service
• Monitor and respond to patient feedback, reviews, and service concerns
• Manage online reputation and patient satisfaction initiatives
• Support social media engagement and local marketing efforts
• Build relationships with employers, schools, sports organizations, community partners
• Support growth of occupational medicine, workers’ compensation, DOT physicals, and employer services
• Partner with ownership to execute business development and patient growth strategies
• Key Performance Indicators The Clinic Manager will be accountable for: Patient volume growth Patient satisfaction scores Google review rating and review volume Call conversion rates Appointment confirmation rates Front desk collection performance Insurance verification accuracy Billing and registration accuracy Clinic profitability Patient wait times
• Employee retention and engagement Occupational medicine revenue growth Employer account development Clinic cleanliness and compliance scores.

Qualifications

• Bachelor’s degree preferred
• A minimum of two years experience working in a supervisory role in a medical office preferred
• Demonstrated skills in written, verbal, and consultative communications
• Ability to deliver high levels of customer service and achieve customer satisfaction
• Understanding of compliance and regulatory guidelines

Company Overview

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.

AFC is the parent company of AFC Franchising, LLC (AFCF).