Certified Medical Assistant

Job Title: Certified Medical Assistant ENT ClinicJob Description

This role provides comprehensive clinical and clerical support within a busy ENT specialty practice. The Certified Medical Assistant helps manage patient flow, supports in-office procedures, coordinates referrals, lab and radiology orders, and assists with surgery scheduling. The position offers broad exposure to ENT and allergy care, close collaboration with physicians, residents, and nursing staff, and strong opportunities for professional growth.

Responsibilities

• Control the flow of the clinic by efficiently managing patient movement through visits and procedures.
• Provide clear and compassionate patient teaching, including visit expectations, instructions, and follow-up care.
• Send prescriptions accurately and promptly as directed by providers.
• Place referrals at the time of visit as ordered and task the office nurse with follow-up on those referrals.
• Place lab orders, provide lab requisitions to patients at checkout, and log all lab orders for tracking purposes.
• Place or notate radiology orders that need to be scheduled and maintain a log of radiology orders for tracking.
• Coordinate surgery scheduling with the designated scheduler, including printing lab orders, reviewing surgery packets with patients, and providing detailed pre- and post-operative instructions.
• Prepare surgery packets for the office nurse to coordinate pre-operative appointments and other related tasks, and log surgeries that are scheduled or pending.
• Send tasks to the office nurse for items that cannot be completed in clinic, such as obtaining additional patient records or initiating FMLA and other paperwork.
• Perform document scanning as able to support efficient record management and assist with clinic workflow.
• Set up and assist with minor in-office procedures, ensuring proper preparation of rooms, instruments, and supplies.
• Process instruments according to clinic protocols to support safe and efficient patient care.
• Provide the office nurse with an end-of-day summary log, including new surgery patients and dates, referrals needing scheduling or notes sent, paperwork packets requiring completion, and other follow-up items.
• Conduct triage activities as appropriate, including gathering patient information and concerns.
• Take and record vital signs accurately and consistently.
• Maintain strong clerical and organizational practices, including managing insurance-related tasks and documentation.

Essential Skills

• Certified Medical Assistant or Registered Medical Assistant credential.
• Medical Assistant diploma.
• Basic Life Support (BLS) certification.
• 6 months to 1 year of experience working as a Medical Assistant.
• Experience as a surgery scheduler, with the ability to be cross-trained while focusing primarily on Medical Assistant duties.
• Back office experience in a clinical setting.
• Strong insurance knowledge and ability to handle clerical and organizational tasks.
• Ability to perform triage, including assessing patient needs and gathering clinical information.
• Proficiency in taking and documenting vital signs.
• Willingness and ability to travel between Norfolk and Virginia Beach clinic locations as needed.

Additional Skills & Qualifications

• ENT or allergy clinic experience is a plus.
• Experience working in a specialty practice environment with diverse patient needs.
• Strong attention to detail in logging orders, surgeries, and follow-up tasks.
• Excellent communication skills for patient teaching and coordination with nurses, physicians, and schedulers.
• Ability to work in a fast-paced, educational environment and collaborate with residents.
• Interest in professional growth and developing within a specialty practice setting.

Work Environment

This position is based primarily at a Norfolk ENT practice, with regular travel to additional locations in Norfolk and Virginia Beach approximately one to two times per week. The clinic operates Monday through Friday, generally from 8:00 a.m. to 5:00 p.m., with the workday extending until the last patient is seen. Weekends are off. The practice includes multiple physicians who specialize in various areas of ENT, and patients may present with a wide range of conditions, from plastic surgery needs to cancer care. The environment is highly educational, with around 15 residents and a strong focus on hiring individuals who are eager to learn and grow. The role involves working in clinical back office spaces, exam rooms, and procedure areas, using standard medical equipment and instruments, as well as electronic systems for orders, documentation, and scanning. The culture emphasizes professional development, long-term career growth, and gaining experience with diverse situations within the ENT specialty.

Job Type & Location

This is a Contract to Hire position based out of Norfolk, VA.

Pay and Benefits

The pay range for this position is $17.00 - $22.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Norfolk, VA.

Application Deadline

This position is anticipated to close on Oct 26, 2026.

Workplace Type

This is a fully onsite position in Norfolk,VA.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

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Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.