Certified Medical Assistant

Position Summary

The Certified Medical Assistant is responsible for assisting the physicians and practitioners with routine administrative and clinical tasks to provide quality service to patients of the health center. Duties vary depending on healthcare and office needs.

Essential Duties/Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

• Support the Providers’ administrative functions by maintaining proper documentation of patient records in the Electronic Medical Record (EMR), assisting with examinations as needed, and occasionally scheduling appointments with community cooperative Providers.
• Provide a variety of clinical and administrative tasks during the day-to-day workflow schedule.
• Ensure exam rooms are prepared for patient services.
• Assist only, collect patient information and prepare patients to undergo medical tests or procedures.
• Collecting and analyzing blood, fluid and tissue samples.
• Professionally answer and respond to consumer / patient phone calls timely. In addition, follow through on consumer and patient requests (i.e. refills, appointments, referral requests).
• Collaborate with other medical centers to schedule external imaging, vision, dental, orthopedic, pulmonology, and endocrinology specialists, etc.
• Obtain and record patient medical history and vital signs in Hamilton Center Inc. Electronic Medical Record (EMR).
• Ensure documentation of patient phone calls, external and internal referral requests are maintained in the patients’ EMR. Including verification of a patients’ appointment scheduled, date of the services provided, and external Provider documentation, imaging, labs, x-rays, etc.
• Complete pre-certifications as required.
• Ensure inventory is adequate, ordering medical / office supplies and materials as needed.
• Annual Vaccine for Children (VFC) / Adult 317 storage and handling training.
• Must have flexibility in the work schedule as determined by the organizational needs.
• Complete all continuing education requirements in a timely manner.
• Perform other duties as assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications

• High School diploma or equivalent required
• Additional education and / or experience in the medical field desired.
• Complete an accredited medical assistant educational program before earning certification.
• Certification for the American Association of Medical Assistants (AAMA).
• Able to use basic clinical equipment and instruments to take patients vital signs.
• Knowledge and / or skill in medical and business communication and writing.
• Typing, filing, and electronic record maintenance, operation of routine office equipment, time management, and billing / coding familiarity.
• Effective communication skills.
• Good interpersonal communication skills.
• Demonstrate excellent customer service skills.
• Ability to envision and develop administrative support systems and multi-tasking work independently and self – sufficiently.
• Organizational and follow-up skills with a strong attention to detail.
• Personal computer (PC) skills in Microsoft Word, Outlook, and Excel.
• Ability to learn HCI’s electronic record.
• Willingness to use personal transportation in a work capacity

Certificate, License, Registrations

• Valid Driver’s License in accordance with state motor vehicle policies.
• Maintain current Crisis Prevention Intervention (CPI) Certification
• Maintain Basic Life Support (BLS)
• Maintain American Red Cross / CPR / First Aid Certification
• American Association of Medical Assistants (AAMA) certification through an accredited education.

Physical Demands

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this position. A reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions.

• Vision and hearing to normal range while performing duties.
• Sitting, standing, and walking interchangeably throughout the workday.
• Bending and stretching.
• Frequent hand and finger repetitive motion throughout the workday.
• Manual dexterity is required for use of computer, iPad, keyboards and printers.
• Occasionally lifting and carrying items weighing up to 25 pounds.
• Occasionally, push patients in a wheelchair.

Work Environment

• Clinical and medical setting.
• Office setting.
• Mobile Unit
• Community / Street Outreach

Conditions of Employment

• Completion of tuberculin screening no later than three days prior to first day of employment and annually thereafter
• Completion of MMR, Varicella, Influenza, and Coronavirus Immunization / Vaccine
• Completion of a pre-employment drug screening and completion of post-employment drug or alcohol tests upon reasonable suspicion of use.
• Satisfactory completion of Child Protections Services History Check
• Completion of Center-wide orientation and all required paperwork prior to reporting for work.
• Demonstrate computer literacy through successful completion of pre-employment testing may be required.
• Completion of Hamilton Center Inc. Commitment to Quality training, Trauma Informed Care, and Health Stream learning.
• Successful completion of Mental Health First Aid training
• Successful completion of EMR orientation training.
• Successful completion of the New Employee Department Checklist within 90 days of employment
• Attendance at all mandatory staff development meetings and Health Stream training courses.
• Successful completion of a six-month job orientation period.
• Successful completion of Annual Performance Evaluation System (PES)
• Successful completion of Initial Competency Assessment within the first 30 days of employment.
• Adherence to all policies, procedures, guidelines, regulations, and requirements set forth by Hamilton Center Inc. and Health Resources and Services Administration.
• Participation in payroll electronic deposit.
• Adherence to Compliance Program Plan, and all governing body standards (Health Resources and Services Administration, Centers for Medicare and Medicaid Services, etc.).
• Satisfactory reference and background investigations checks.
• Satisfactory completion of an Indiana Department of Child Services (DCS) criminal fingerprinting background, Indiana State Criminal History, Sex and Violent Offender Registry, Child Protection Services History, and local law enforcement agency checks at the time of hire and every four years (or at contract renewal when applicable) for any employee that has direct contact on a regular and continuing basis with DCS patients.

Job descriptions are not intended, and should not be construed, to be exhaustive lists of all responsibilities, skill, efforts, or working conditions associated with a job. They are meant to be accurate reflections of the principal job elements essential for making fair pay decisions about jobs.