Client Service Coordinator

Job Title: Client Service Coordinator (General) - Level 1Job Description

The Client Service Coordinator (General) - Level 1 supports client and contract management by coordinating laboratory vendors, maintaining asset and inventory records, and serving as a primary contact for third-party contractors. This role focuses on delivering high-quality client service through strong organization, clear communication, and accurate data entry while working closely with internal teams to meet operational and maintenance requirements.

Responsibilities

• Coordinate laboratory vendors to ensure timely execution of corrective and preventive maintenance activities.
• Escort vendors to and from laboratory areas and other designated spaces within the facility.
• Act as the first point of contact for all third-party contractors and service providers on site.
• Schedule vendor visits and maintain an organized calendar of upcoming activities and maintenance work.
• Tag assets accurately and maintain up-to-date asset records for equipment and inventory.
• Perform inventory activities, including tracking, updating, and reconciling inventory records.
• Submit data updates, additions, and decommissions in the computerized maintenance management system (CMMS).
• Collaborate with internal teams to ensure client requirements are clearly understood and effectively delivered.
• Provide client-facing support by responding to inquiries, addressing basic service issues, and escalating concerns when needed.
• Perform accurate data entry related to customer service, vendor activities, and asset information.
• Maintain clear and professional verbal and written communication with clients, vendors, and internal stakeholders.
• Support general administrative tasks related to client and contract management as assigned.

Essential Skills

• 02 years of experience in a client service, customer service, administrative support, or related role.
• Strong organizational skills with the ability to manage multiple tasks and schedules.
• Good verbal communication skills for interacting with clients, vendors, and internal teams.
• Good written communication skills for documentation, email correspondence, and data entry.
• High attention to detail when tagging assets, managing inventory, and updating system records.
• Comfort working in a client-facing role and representing the service team professionally.
• Good customer service skills, including responsiveness and a helpful, service-oriented approach.
• Proficiency with Microsoft Office suite.
• Ability to perform accurate data entry in systems such as CMMS or similar tools.
• High school diploma or GED.

Additional Skills & Qualifications

• Science background or exposure to laboratory environments is a plus.
• Bachelors degree in a science-related field is considered an advantage.
• Experience in customer service, data entry, call center, or administrative support roles is beneficial.
• Familiarity with coordinating vendors and contractors in a facilities or laboratory setting.
• Experience with inventory management and asset tagging processes.
• Strong service mindset and ability to build positive working relationships with clients and vendors.

Work Environment

This is an on-site, in-person role based at a laboratory and office facility in Indianapolis. The standard schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. The position involves substantial walking throughout the facility to escort vendors, access laboratory areas, and manage assets and inventory. You will be part of a broader team but will work independently for much of the day, managing your own tasks and responsibilities. The environment includes laboratory spaces, vendor activity, and coordination with multiple internal departments. Work is performed using Microsoft Office and a computerized maintenance management system (CMMS) along with other standard office tools. Professional attire suitable for a client-facing, on-site corporate and laboratory setting is expected.

Job Type & Location

This is a Contract position based out of Indianapolis, IN.

Pay and Benefits

The pay range for this position is $25.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Indianapolis, IN.

Application Deadline

This position is anticipated to close on Nov 4, 2026.

Workplace Type

This is a fully onsite position in Indianapolis,IN.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.