Client Service Coordinator

Job Description

ob description:

Overview
We are seeking a professional and organized Front Desk Receptionist to join our team. The ideal candidate will serve as the first point of contact for visitors and callers, providing exceptional customer service and administrative support. This role requires strong communication skills, proficiency with office management tools, and the ability to handle multiple tasks efficiently in a fast-paced environment. Prior office or clerical experience, along with familiarity with medical or dental reception duties, is highly desirable. The successful candidate will contribute to maintaining a welcoming atmosphere while ensuring smooth daily operations.

Responsibilities

• Greet visitors and clients warmly, ensuring a positive first impression
• Manage multi-line phone systems, screen calls, and direct inquiries appropriately
• Schedule appointments and manage calendars using tools like Google Workspace and Microsoft Office
• Handle data entry, filing, and record keeping with accuracy and attention to detail
• Perform administrative tasks such as proofreading documents, managing correspondence, and organizing files
• Utilize QuickBooks for basic bookkeeping and billing processes when necessary
• Support office management activities including supply inventory and general clerical duties
• Maintain a professional appearance and uphold excellent phone etiquette and customer support standards
• Assist with additional administrative projects as needed to support team efficiency

Skills

• Proven experience in office management, clerical work, or administrative support
• Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel, Outlook), Google Workspace, and data entry software
• Excellent organizational skills with the ability to prioritize tasks effectively
• Exceptional communication skills, both verbal and written, including phone etiquette
• Ability to operate multi-line phone systems efficiently and handle high call volumes
• Bilingual abilities are a plus for serving diverse client populations
• Experience with QuickBooks or bookkeeping is advantageous
• Attention to detail in proofreading and document management
• Time management skills to handle multiple responsibilities simultaneously
• Previous experience in medical or dental receptionist roles is preferred but not required
• Personal assistant experience or calendar management skills are beneficial for supporting executive staff

This position offers an engaging work environment where professionalism and customer service excellence are valued. The ideal candidate will be proactive, organized, and capable of managing diverse administrative functions seamlessly.

Job Types: Full-time, Part-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person

National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada. Our purpose is to give pets and the people who love them more quality years together, and our mission is to make care more personal, easy and accessible while advancing medicine and care across every stage of life. Across NVA, we support our teams with the resources, expertise and opportunities they need to deliver exceptional care and help shape the future of veterinary and pet care.

Purpose: Give pets and the people who love them more quality years together

Mission: Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life.

Values: Care Deeply, Do What’s Right, One Team, Own It, Shape What’s Next

One NVA: Bringing General Practice & Ethos Together

NVA is built to make care personal, easy and accessible, while advancing medicine across every stage of a pet’s life.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

- We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com

- We may also contact you via text message from an identified NVA representative for recruiting-related communication

- All job opportunities and applications are hosted on our official careers site: careers.nva.com

- There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at hiringhub@nva.com. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.