Client Service Coordinator

Job Title: Client Service Coordinator

Job Description

The Client Service Coordinator (General) - Level 1 plays a key role in supporting client relationships and ensuring that service commitments are met by coordinating activities across internal teams. In this position, you maintain regular communication with clients, support system and program administration, and help resolve escalated issues while following established procedures under close supervision. This role is ideal for someone early in their career who is organized, curious, and eager to develop their skills in client service and administrative support.

Responsibilities

• Maintain frequent communication with clients to build strong relationships, provide updates, and resolve escalated issues in a timely and professional manner.
• Execute client-facing processes and requests, including system administration, reporting, support, onboarding, and program administration according to defined procedures.
• Partner with Service Operations and other internal teams to ensure overall account service levels meet client expectations and contractual requirements.
• Collaborate with internal groups to clearly communicate customer requirements and help resolve challenges, issues, or new opportunities that arise.
• Coordinate with clients to set up systems, maintain access and usability, provide basic training, and support other client-related projects.
• Prepare and provide required client standard operating procedures (SOPs), reports, data, and dispatch updates for assigned clients.
• Conduct periodic client calls to check in, share basic information, and ensure clients remain informed about services and activities.
• Offer informal assistance to coworkers, including technical guidance and basic training, to support team effectiveness and knowledge sharing.
• Use existing procedures and guidelines to solve straightforward problems, escalating more complex issues as needed.
• Deliver accurate and timely work output by following defined processes and methods under close supervision and guidance.
• Maintain organized records, documentation, and communications related to client activities and service delivery.
• Support general customer service and administrative tasks as needed to contribute to smooth day-to-day operations.

Essential Skills

• High School Diploma or GED.
• 02 years of job-related experience in customer service, administrative support, or a similar client-facing role.
• Ability to follow basic work routines, standards, and established procedures in daily tasks.
• Effective communication skills to exchange straightforward information with clients and internal teams.
• Working knowledge of Microsoft Office products, including Word, Excel, and Outlook.
• Strong organizational skills with the ability to manage multiple tasks and priorities.
• Inquisitive mindset with a willingness to ask questions, learn, and improve processes within established guidelines.

Additional Skills & Qualifications

• Experience in a client service coordinator or customer service role is beneficial.
• Background in administrative support, service operations, or contract management is an advantage.
• Comfort working with client-facing systems and tools for reporting, data management, and dispatch updates.
• Ability to collaborate effectively with cross-functional internal teams to support client requirements.
• Interest in developing technical guidance and training capabilities to assist coworkers.
• Strong attention to detail and accuracy when preparing reports, SOPs, and client documentation.

Work Environment

This is an in-person role based at a facility in Social Circle, with standard hours of 7:00 a.m. to 3:00 p.m., Monday through Friday. You work in a structured, process-driven environment where duties, methods, and tasks are clearly defined, and you receive close supervision and guidance. The role involves frequent interaction with clients and internal teams, primarily through phone, email, and virtual meetings, as well as regular use of Microsoft Office tools such as Word, Excel, and Outlook for documentation, reporting, and communication. The work setting emphasizes professionalism, reliability, and adherence to established procedures, offering a stable schedule and the opportunity to build foundational experience in client service and contract management.

Job Type & Location

This is a Contract position based out of Social Circle, GA.

Pay and Benefits

The pay range for this position is $26.50 - $26.50/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Social Circle, GA.

Application Deadline

This position is anticipated to close on Nov 26, 2026.

Workplace Type

This is a fully onsite position in Social Circle,GA.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.