Client Service Manager

Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

How you'll make an impact

• Manage an assigned group of client accounts in a Branch and help keep service clear, timely, and useful.
• Be the main point of contact for assigned group of accounts and help keep work moving from one day to the next.
• Answer client needs, keep details organized, and make sure service stays on track.
• Partner with the Production team on renewals.
• Help find the best solution for the client and keep the process moving on time.
• Look for ways to protect existing business and add more cover when it fits the client’s needs.
• Build strong working relationships with client leaders and day to day contacts.
• Work with internal teams and external clients to build trust, support renewals, and look for the right ways to add value.
• Help support client retention, client satisfaction, revenue goals, and steady improvement.

About You

Required:

• Bachelor's degree with 3+ years client service and/or claims management experience

-OR-

• High School degree/GED with 8+ years client service and/or claims management experience.
• Producer's License.
• Ability to travel up to 25% of the time.
• Proficiency in Microsoft Office.
• Appropriate licensing as required.

Preferred:

• Previous insurance knowledge and experience managing client relationships.
• Solid financial acumen.

Behaviors:

• Proficient in using technology as a tool to maximize productivity and quality.
• Ability to explain coverage, renewals, and next steps in clear, simple language.
• Able to keep tasks, records, and deadlines organized.
• Strong written and verbal communication skills.
• Comfortably engages others in consultative discussion.
• Effectively manages/balances multiple and sometimes competing priorities.
• Works in a self-directed manner.

#LI-MB1

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

Required:

• Bachelor's degree with 3+ years client service and/or claims management experience

-OR-

• High School degree/GED with 8+ years client service and/or claims management experience.
• Producer's License.
• Ability to travel up to 25% of the time.
• Proficiency in Microsoft Office.
• Appropriate licensing as required.

Preferred:

• Previous insurance knowledge and experience managing client relationships.
• Solid financial acumen.

Behaviors:

• Proficient in using technology as a tool to maximize productivity and quality.
• Ability to explain coverage, renewals, and next steps in clear, simple language.
• Able to keep tasks, records, and deadlines organized.
• Strong written and verbal communication skills.
• Comfortably engages others in consultative discussion.
• Effectively manages/balances multiple and sometimes competing priorities.
• Works in a self-directed manner.

#LI-MB1

• Manage an assigned group of client accounts in a Branch and help keep service clear, timely, and useful.
• Be the main point of contact for assigned group of accounts and help keep work moving from one day to the next.
• Answer client needs, keep details organized, and make sure service stays on track.
• Partner with the Production team on renewals.
• Help find the best solution for the client and keep the process moving on time.
• Look for ways to protect existing business and add more cover when it fits the client’s needs.
• Build strong working relationships with client leaders and day to day contacts.
• Work with internal teams and external clients to build trust, support renewals, and look for the right ways to add value.
• Help support client retention, client satisfaction, revenue goals, and steady improvement.