Client Service Representative

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

We're seeking a Transaction Banking Professional who will be responsible for receipt and delivery for the highest risk transactions. You will provide technical guidance and define priorities to the Business Processing Outsourcing provider (BPO) for all functions associated with Collections and Commercial Letters of Credit. In addition, you need to ensure all client expectations, including turn around times, are met.
Responsibilities:
- Independently issue/advise/draft language, amend, examine, transfer, assign, pay and process fees for sensitive and highest risk transactions.
- Responsible for client impact functions and or paying, calculating, and collecting of fees associated with Collection, Commercial and Standby Letters of Credit.
- Ensure compliance with Uniform Customs and Practice (UCP), Uniform Rules of Collections (URC), International Standby Practices (ISP) and International Standard Banking Practice (ISBP).
- Process, review, and approve transactions in Senior Trade Specialist's absence.
- Provide backup for training on new or revised functions and procedures.
- Respond to inquiries and tracers from customers, other MUB departments, and correspondent banks.
- Resolve complex and high-risk inquiries with the Bank's liaisons, customers, forwarders, and correspondent banks regarding the status of transactions.
- Ability to anticipate, plan and independently prioritize work to meet the client requirements and expectations including but not limited to accuracy and timeliness
- Ensure adherence to all established processing and client deadlines to ensure compliance with the department's service level commitment..
- Ensure compliance with bank policies and procedures and various government regulatory agencies.

The right candidate will have:
- 7+ years of relevant work experience
- Working knowledge of UCP, URC, URR, ISP, UCC, and ISBP
- Mathematical ability needed to perform basic calculations
- Excellent verbal, written, and interpersonal communication skills
- Outstanding customer service skills
- Strong organizational skills
- Proficiency in Microsoft Office
- Typically requires a high school diploma or GED and

The typical base pay range for this role is between $70-$80K depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.

MUFG Benefits Summary

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws (including (i) the San Francisco Fair Chance Ordinance, (ii) the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, (iii) the Los Angeles County Fair Chance Ordinance, and (iv) the California Fair Chance Act) to the extent that (a) an applicant is not subject to a statutory disqualification pursuant to Section 3(a)(39) of the Securities and Exchange Act of 1934 or Section 8a(2) or 8a(3) of the Commodity Exchange Act, and (b) they do not conflict with the background screening requirements of the Financial Industry Regulatory Authority (FINRA) and the National Futures Association (NFA). The major responsibilities listed above are the material job duties of this role for which the Company reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of conditional offer of employment, if any.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law.