Client Service Specialist

Overview

Passion, curiosity, and collaboration define our team of talented design enthusiasts. We often describe the Arteriors team members as a collective of creators and problem-solvers. They are entrepreneurial individuals with a restless spirit and a thirst for elevation, driven by an employee-centric culture that relies upon high expectations and a commitment to continual personal growth.

With a belief that diversity and inclusiveness breed innovation and forward-thinking design, we have assembled a curious team that questions the status quo.

As a Client Service Specialist, you’ll act as a liaison between our clients and Arteriors by supporting client inquiries. You’ll be the first point of contact for the client and will assist with and resolve any issues that arise. To land this gig, you’ll need a High School Diploma or equivalent. You’ll also need to have experience in a customer support role that requires phone and email support.

What to expect in your first 30, 60, and 90 days:

30 Days

Communication & Customer Service

• Use polite, professional language with every customer interaction.
• Shadow team members to learn how accurate information is provided for orders, claims, and services.
• Begin practicing responses with support from leads/trainers.

Workflow and Processes

• Gain a basic understanding of service workflows.
• Learn how to navigate systems and ticket queues.
• Apply training knowledge with guidance to handle straightforward customer inquiries.

Time Management and Productivity

• Learn response time expectations for tickets and calls.
• Begin managing time with supervisor support.
• Complete daily assigned tasks with oversight.

60 Days

Communication & Customer Service

• Consistently use professional, customer-friendly language with minimal reminders.
• Provide accurate information independently in most situations.
• Start contributing to satisfactory service review results.

Workflow and Processes

• Apply knowledge from training to resolve common customer inquiries with little guidance.
• Manage a portion of service requests and ticket queues independently.
• Follow standard procedures with increasing confidence.

Time Management and Productivity

• Meet response time SLAs regularly.
• Demonstrate ability to switch tasks and take breaks efficiently.
• Complete daily tasks independently, escalating only when needed.

90 Days

Communication & Customer Service

• Consistently deliver accurate, professional service that contributes to positive customer feedback.
• Confidently handle a variety of order, claim, and service-related questions.
• Maintain strong service review results.

Workflow and Processes

• Demonstrate full understanding of workflows.
• Independently handle service requests and manage ticket queues effectively.
• Solve problems using training, resources, and judgment without frequent escalation.

Time Management and Productivity

• Consistently meet or exceed SLA response times.
• Show strong time management skills across tasks with minimal oversight.
• Reliably complete all daily responsibilities within designated time frames.

This job might be for you if:

• You enjoy helping people. You get a thrill out of leading people in the right direction.
• You are calm and collected under pressure. You think on your feet while ensuring the best possible level of service.
• You are motivated and driven. You appreciate a challenge and thrive in environments that allow you to make decisions that impact the bottom line.
• You communicate clearly. You write well and can explain just about anything to anyone. You have no problem with communicating in writing and on the phone.
• You think, ‘glass half full’. You maintain a positive outlook, even in the most difficult situations, and encourage others to do the same.
• You believe in personal accountability. You see the value in both, giving and receiving, constructive feedback and you often seek new opportunities to improve and develop your skills.

What's in it for you:

• Competitive Salary and Compensation Package: We offer a competitive salary and benefits package to ensure our employees feel valued and fairly compensated for their contributions. This includes conducting yearly salary surveys to ensure fair pay and provide yearly merit increases and bonus opportunities.
• Comprehensive Health Insurance: Our health insurance (including medical, dental, vision, life insurance, and disability) is effective the first day of the month following your hire date.
• Generous Paid Time Off: We believe in the importance of taking time off to rest and recharge, which is why we offer an unlimited paid time off program. Additionally, Arteriors provides paid family leave coverage for those who are expanding their families.
• Professional Development Opportunities: We invest in our employees' growth and development and provide opportunities for learning and career advancement through training programs, leadership consulting, and mentorship opportunities.
• 401(k) Retirement Savings Plan: We help our employees plan for the future by offering a 401(k) retirement savings plan with employer matching contributions. Additionally, as part of our plan, we offer access to a wellness consultant who can help you maximize your savings and plan for your future.
• Employee Discounts and Perks: Our employees enjoy generous discounts on company products.
• Community Engagement and Volunteer Opportunities: Through volunteer programs and charitable initiatives, our employees have the opportunity to make a positive impact outside of the workplace. We provide 8 hours per year that employees can use towards engaging in activities that ensure they give back to their community in a way that feels meaningful.
• Diverse and Inclusive Culture: We foster a diverse and inclusive work environment where all employees feel welcome, valued, and respected. We celebrate diversity and strive to create a culture of belonging.

By offering these benefits, we aim to attract top talent and create a supportive and rewarding work environment for our employees.