Client Services Representative

Job Description

Pay: $19.50 - $22.00 per hour based on experience

Job description:

A Client Service Representative (CSR) for our Boarding, Daycare and Grooming departments will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. They’re patient, empathetic, passionately communicative, and they have a love to genuinely help people and their pets. The CSR ensures excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Job Duties and Responsibilities

· Receive and place calls to clients for the purpose of scheduling

· Prioritize multiple tasks in a calm, organized manner

· Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc.

· Assist all clients by providing necessary instructions, information, and invoices, and scheduling all future appointments

· Utilize hospital computer systems (Cornerstone and Gingr) to document medical records and communicate with clients and teammates

· Manage the financial needs of the hospital by maintaining accurate balances through a collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures

· Excellent customer service skills both verbal and written and an exceptional level of communication in a professional manner

· Advocate for pets through client education on preventative care, pet health needs, treatment recommendations, and all other hospital services/procedures

· Maintain a positive attitude in all interactions with clients, pets, and other teammates

· Demonstrate ability to show empathy toward clients and treat pets with compassion and respect

Qualifications:

· Utilizing standard office/business equipment (Gingr and Cornerstone a plus!)

· Knowledge of veterinary medical terminology and procedures

· Flexible schedule, including some weekend and holiday shifts

· Ability to work independently on assigned tasks as well as to accept direction on given assignments

· Must possess strong verbal and written communication skills, good judgment, and the ability to manage stressful situations

Skills:

· Proficient computer skills and ability to learn veterinary practice management software, such as Cornerstone

· Detail-oriented

· Ability to handle stressful situations

· Must be organized and display strong communication skills

• The base hourly range for this position is $19.50-$22.00 Our pay ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Accepting applications through 11/30/2026

Job Type: Full-time 30+ hours

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10-hour shift
• Weekday shift starts at 7:15am-630pm with hour lunch break 12pm-1pm
• Weekend shift starts at 8:15am-6:30pm with hour lunch break 12pm-1pm

Experience:

• Boarding or daycare services experience: 1 year (Preferred)
• Customer service: 1 year (Required)

Ability to Commute: has own mode of transportation and comfortable driving in inclement weather

• Denver, CO 80219 (Required)

Work Location: In person

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

• We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com

• We may also contact you via text message from an identified NVA representative for recruiting-related communication

• All job opportunities and applications are hosted on our official careers site: careers.nva.com

• There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at hiringhub@nva.com. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.