Client Services Representative

Job Description

Client Service Representative (CSR)

Seeking a Change? Love Animals? Ready to Grow Your Career?

For over 35 years, Stonecrest Animal Hospital has provided compassionate, state-of-the-art veterinary care with exceptional client service. We pride ourselves on a collaborative culture built on teamwork, professionalism, growth, and respect.

We are seeking an experienced Client Service Representative who is passionate about helping people, creating exceptional client experiences, and serving as the welcoming face of our hospital. The ideal candidate is organized, compassionate, and thrives in a fast-paced environment.

What You'll Do

As a Client Service Representative, you will play a vital role in creating a positive experience for clients and patients while supporting the daily operations of the hospital.

Client Care & Administrative Duties

• Greet clients and patients warmly and professionally
• Schedule appointments and manage multiple provider schedules
• Answer and direct incoming phone calls
• Check patients in and out efficiently
• Process payments and maintain accurate client records
• Assist clients with questions regarding services, products, and treatment plans
• Communicate with veterinary team members to ensure seamless patient care
• Maintain a clean, organized, and welcoming reception area

Why Join Stonecrest Animal Hospital?

Supportive Team Environment

Work alongside experienced veterinarians, technicians, and support staff in a positive, team-focused culture where your contributions are valued.

Schedule

8am – 5pm Monday–Friday schedule with NO Saturdays, late nights, or overnight shifts.

Growth & Development

Opportunities for professional development, mentorship, and advancement within a growing veterinary hospital.

Benefits

• 401(k) matching
• Health, dental, and vision insurance
• HSA & FSA options
• Paid time off
• Employee discount
• Tuition reimbursement
• Uniform allowance
• Professional development assistance
• Employee assistance program
• Life insurance

Qualifications

• 1–3 years of customer service experience preferred
• Veterinary reception or veterinary client service experience preferred
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Ability to remain calm and professional in a fast-paced environment
• Avimark experience is a plus
• Ability to work independently and collaboratively

Skills Preferred

• Appointment scheduling
• Multi-line phone systems
• Client communication and conflict resolution
• Medical record management
• Payment processing and cash handling
• Veterinary software experience (Avimark preferred)
• Attention to detail and time management

Work Environment

• Ability to sit, stand, and move throughout the hospital during shifts
• Ability to work efficiently in a busy reception area
• Willingness to assist in all hospital departments as needed
• Comfortable interacting with a variety of clients and patients daily

If you are passionate about helping people and animals and want to join a hospital that values teamwork, learning, and exceptional patient care, we would love to hear from you!

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

- We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com

- We may also contact you via text message from an identified NVA representative for recruiting-related communication

- All job opportunities and applications are hosted on our official careers site: careers.nva.com

- There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at hiringhub@nva.com. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.