Client Services Representative

Job Description

Job description:

The Back Cove Animal Hospital is looking for an experienced veterinary client care specialist to join our 5-doctor veterinary hospital in Portland. Come join a compassionate and progressive group of exceptional veterinary professionals, in our beautiful and modern facility just steps from the Back Cove Trail. Our hospital has been thoughtfully designed to match our practice philosophy of maximizing employee, client and patient well-being and comfort. We are a paper-less practice equipped with digital radiology (including a designated dental suite), ultrasound and full in-house laboratory. If you are a friendly, hardworking and energetic team player dedicated to the highest levels of patient care and customer service, we’d be excited to have you help define the Back Cove Animal Hospital experience!

Our veterinary client care specialist responsibilities include:

• Providing an exceptional client experience
• Greeting clients and pets
• Managing multiple phone lines
• Managing client communications through email
• Scheduling appointments
• Processing payments
• Making sure reception is clean and presentable

Applicants must have a positive attitude, excellent communication and multi-tasking skills and computer proficiency. The ideal candidate has at least 2-years of experience working in a veterinary hospital. Applicants should expect a flexible schedule and be available to work 1-2 Saturdays per month.

Benefits include: quarterly bonuses, health insurance, dental insurance, vision insurance, disability insurance, retirement plan with matching, paid time off, continuing education opportunities and training, uniform allowance, career growth potential, access to a large dedicated employee break room, veterinary care discounts and direct access to the Back Cove Trail!

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Relocation assistance
• Retirement plan
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Veterinary: 2 years (Required)

Work Location: In person

National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada. Our purpose is to give pets and the people who love them more quality years together, and our mission is to make care more personal, easy and accessible while advancing medicine and care across every stage of life. Across NVA, we support our teams with the resources, expertise and opportunities they need to deliver exceptional care and help shape the future of veterinary and pet care.

Purpose: Give pets and the people who love them more quality years together

Mission: Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life.

Values: Care Deeply, Do What’s Right, One Team, Own It, Shape What’s Next

One NVA: Bringing General Practice & Ethos Together

NVA is built to make care personal, easy and accessible, while advancing medicine across every stage of a pet’s life.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

- We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com

- We may also contact you via text message from an identified NVA representative for recruiting-related communication

- All job opportunities and applications are hosted on our official careers site: careers.nva.com

- There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at hiringhub@nva.com. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.