Client Services Specialist

Job Title: Client Services Analyst

Job Description

The Client Services Analyst provides technology and billing support in a high-volume inbound call center environment. This role focuses on helping customers with premium and billing questions, assisting agents with system access and navigation, and troubleshooting website applications and software programs. You serve as a key point of contact for technology-related inquiries, online access setup, and product support, while also contributing to testing and improving internal systems and processes.

Essential Skills

• 0–2 years of experience in a related field; new graduates with internship experience or work during college are encouraged to apply.
• At least one year of work experience in any professional setting is preferred.
• Associate’s degree, or an Associate’s degree combined with 2 or more years of related field experience.
• Basic proficiency with Microsoft Excel, including data entry and spreadsheet usage.
• Ability to quickly learn new systems, processes, and applications.
• Analytical thinking skills to troubleshoot issues, interpret data, and solve problems effectively.
• Organizational skills to manage data, track issues, and follow through on resolutions.

Work Environment

This role is based in a collaborative, professional call center environment with both billing support and technology support teams. You work with inbound calls and follow-up emails, supported by clear metrics and performance standards. Training hours are Monday to Friday, 8:30 a.m. to 5:00 p.m., for approximately 6–12 weeks. After training, standard hours are Monday to Friday, 10:30 a.m. to 7:00 p.m.,

Job Type & Location

This is a Contract to Hire position based out of Omaha, NE.

Pay and Benefits

The pay range for this position is $23.50 - $23.50/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Omaha,NE.

Application Deadline

This position is anticipated to close on Sep 23, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.