Clinical Liaison

JOIN TEAM TRILOGY

At Trilogy, you’ll experience a caring, supportive community that values each team member. We prioritize meaningful relationships, genuine teamwork, and continuous growth. With the stability of long-term care, competitive pay, and exceptional benefits, Trilogy offers a work environment where you’re supported, appreciated, and empowered to thrive in your career. If you're ready to join a team committed to your success, Trilogy is where you belong and thrive!

POSITION OVERVIEW

The Clinical Liaison is a member of the Sales & Growth Team, supporting a cluster of health campuses. They develop and manage communications between patients, families, and care professionals to increase admissions from assigned hospitals to local Trilogy Health Services campuses. The Clinical Liaison conducts pre-admission assessments and aids in establishing eligibility for care at a Trilogy Campus.

Key Responsibilities

• Collaborates with discharge planners to prioritize referrals and identify patients for transition to a Health Center campus.
• Establishes patients’ eligibility for care, communicates closely with families, and interacts with a wide array of staff members from case managers to physicians.
• Conducts pre-admission assessments to gather clinical documentation and reviews the documentation to ensure they support the insurance requirements for approval.
• Responds immediately to patient referrals from hospital case managers, physicians, and managed care organizations.
• Educates hospital staff about Trilogy Health Services’ clinical capabilities and matches patients to the best-suited facility and services based on their unique needs.
• Educate patients and family members about services offered and address questions and concerns prior to admission, as well as explain the spectrum of available care options.
• Develops relationships within the community on behalf of Trilogy Health Services and its campuses.
• Participates in hospital and ACO meetings to foster deep partnerships with key contacts.

Qualifications

• Associate’s degree or;
• 1-3 Years of relevant experience preferred related to discharge planning, nursing, case management and/or utilization management.
• Previous experience in a hospital, medical facility, or skilled nursing care setting.
• Valid and unencumbered driver's license required; ability to pass a Motor Vehicle Record Search and a minimum age of 25 for insurance purposes.

LOCATION

US-MI-Muskegon

Harbor Terrace Senior Living

60 Veridian Drive

Muskegon

MI
BENEFITS

Our comprehensive Thrive benefits program focuses on your well-being, offering support for personal wellness, financial stability, career growth, and meaningful connections. This list includes some of the key benefits, though additional options are available.

• Medical, Dental, Vision Coverage – Includes free Virtual Doctor Visits, with coverage starting in your first 30 days.
• Get Paid Weekly + Quarterly Increases – Enjoy weekly pay and regular quarterly wage increases.
• Spending & Retirement Accounts – HSA with company match, Dependent Care, LSA, and 401(k) with company match.
• PTO + Paid Parental Leave – Paid time off and fully paid parental leave for new parents.
• Inclusive Care – No-cost LGBTQIA+ support and gender-affirming care coordination.
• Tuition & Student Loan Assistance – Financial support for education, certifications, and student loan repayment.

ABOUT TRILOGY HEALTH SERVICES

Since our founding in 1997, Trilogy has been dedicated to making long-term care better for our residents and more rewarding for our team members. We’re proud to be recognized as one of Fortune’s Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor’s Top 100 Best Companies to Work. At Trilogy, we embrace who you are, help you achieve your full potential, and make working hard feel fulfilling. As an equal opportunity employer, we are committed to diversity and inclusion, and we prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

NOTICE TO ALL APPLICANTS (WI, IN, OH, MI & KY): for this type of employment, state law requires a criminal record check as a condition of employment.

The Clinical Liaison is a member of the Sales & Growth Team, supporting a cluster of health campuses. They develop and manage communications between patients, families, and care professionals to increase admissions from assigned hospitals to local Trilogy Health Services campuses. The Clinical Liaison conducts pre-admission assessments and aids in establishing eligibility for care at a Trilogy Campus.

Key Responsibilities

• Collaborates with discharge planners to prioritize referrals and identify patients for transition to a Health Center campus.
• Establishes patients’ eligibility for care, communicates closely with families, and interacts with a wide array of staff members from case managers to physicians.
• Conducts pre-admission assessments to gather clinical documentation and reviews the documentation to ensure they support the insurance requirements for approval.
• Responds immediately to patient referrals from hospital case managers, physicians, and managed care organizations.
• Educates hospital staff about Trilogy Health Services’ clinical capabilities and matches patients to the best-suited facility and services based on their unique needs.
• Educate patients and family members about services offered and address questions and concerns prior to admission, as well as explain the spectrum of available care options.
• Develops relationships within the community on behalf of Trilogy Health Services and its campuses.
• Participates in hospital and ACO meetings to foster deep partnerships with key contacts.

Qualifications

• Associate’s degree or;
• 1-3 Years of relevant experience preferred related to discharge planning, nursing, case management and/or utilization management.
• Previous experience in a hospital, medical facility, or skilled nursing care setting.
• Valid and unencumbered driver's license required; ability to pass a Motor Vehicle Record Search and a minimum age of 25 for insurance purposes.

At Trilogy, you’ll experience a caring, supportive community that values each team member. We prioritize meaningful relationships, genuine teamwork, and continuous growth. With the stability of long-term care, competitive pay, and exceptional benefits, Trilogy offers a work environment where you’re supported, appreciated, and empowered to thrive in your career. If you're ready to join a team committed to your success, Trilogy is where you belong and thrive!