Clinical Liaison

Overview

Clinical Liaison – Admissions Team

The Villages of Hamilton Pointe

Join our team and make a difference, one resident at a time!

The Villages of Hamilton Pointe is looking for a compassionate, motivated, and relationship-driven Clinical Liaison to join our Admissions Team!

Are you passionate about helping individuals and families navigate their healthcare journey? Do you enjoy building relationships, coordinating care, and making a meaningful impact? If so, we would love to meet you!

At The Villages of Hamilton Pointe, our work family is made up of dedicated team members who share one common goal: providing exceptional care and making a difference in the lives of those we serve.

What You'll Do:

As a Clinical Liaison, you will play an important role in connecting prospective residents, families, hospitals, and healthcare providers with our facility. Responsibilities include:

• Build and maintain positive relationships with hospitals, discharge planners, case managers, and referral sources.
• Review clinical referrals and assist in determining appropriate placement based on resident care needs.
• Collaborate with the Admissions Team and clinical leadership to ensure a smooth admissions process.
• Communicate with prospective residents and families, providing guidance and support throughout the admissions process.
• Coordinate timely admissions and transitions of care.
• Represent The Villages of Hamilton Pointe with professionalism, compassion, and a commitment to excellent customer service.
• Support census development through strong community relationships and timely referral follow-up.

What We're Looking For:

• Strong communication, organization, and relationship-building skills.
• Knowledge of healthcare admissions, clinical assessments, or long-term care preferred.
• Ability to work collaboratively with clinical teams, referral partners, and families.
• Excellent customer service skills and a passion for helping others.
• Self-motivated, dependable, and comfortable working in a fast-paced environment.
• Nursing background or healthcare experience preferred.

Benefits You'll Enjoy:

• $1,000 New Employee Referral Program
• Paid Life Insurance
• 401(k) Opportunities After Your First Year
• DailyPay – Work Today, Get Paid Today!
• Monthly Employee Celebrations and Recognition
• Medical, Vision, and Dental Insurance
• Up to $5,000 in Tuition Reimbursement Per Year
• Quarterly Education Bonus Program

Why Join The Villages of Hamilton Pointe?

We believe every role matters, every team member makes a difference, and every resident deserves compassionate, quality care.

As part of our Admissions Team, you'll have the opportunity to build meaningful relationships, support families during important transitions, and help individuals find the care they need.

Ready to make a difference? Apply today and become part of The Villages of Hamilton Pointe family!

We believe in what we do, and we know our hands make a difference.

Clinical Liaison has the responsibility for on-site assessments following inquiry and increasing quality by representing TLC Facilities to the Medical Community.

Responsibilities

Clinical Liaison Primary Responsibilities

The Clinical Liaison performs assessments for admissions as well as develope and maintain visibility in the community. This includes:

• Use clinical judgement to assess resident for admission
• Follow up on all inquiries to answer further questions in the local area
• Develop new medical markets outside of local area
• Develop new and maintain current Medical referrals sources
• Perpetuate the facility's high visibility in the medical community to project an image as a senior care resource.
• Keep DCPs & other referrals sources aware of services offered and bed availability.
• Plan and coordinate "luncheons" and other events with medical referral sources
• Staying aware of the competition and coordinating the marketing plan in conjunction with the A/C and Community Liaison.
• Coordinate assessments, approvals/denials between facility and referral source.
• Work with Liaison to develop relationships and partners with insurance ACO/Bundle payment providers.
• Completing admission paperwork when possible while patient is in hospital.

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Qualifications

Clinical Liaison-RN Qualification/Requirements:

Must possess specific educational and experience requirements such as:

• An RN or LPN license with the State of Indiana.
• Have a thorough understanding of the principles of safe effective Admission practices within the State of Indiana.
• Knowledge on the use of personal computers, e-mail accounts, software programs such as Word and Excel and minor office machines such as faxes and copiers