Clinical Office Specialist-Behavioral Health

Responsibilities

CLINICAL OFFICE SPECIALIST- Behavioral Health

The Clinical Office Specialist (COS) provides platform training & onboarding support to clinic staff, manages the daily workflows of patient interactions, paperwork/document management, and the overall organization of the office. This position also acts as an assistant to the Clinic Director, ensuring smooth operations of the program. Along with receptionist responsibilities, this position will manage the office- including but not limited to ordering supplies, working through billing concerns, collecting co-pays, and ensuring client supplies are fully stocked.

The COS actively supports, promotes, and works within the context of the Mission, Vision and Values associated with Thousand Branches Wellness. This position ensures the office operates efficiently and in compliance with company policies and regulatory standards.

Responsibilities:

• Collaborative communication with coworkers, clients and referral sources
• Organizing and prioritizing workloads to meet deadlines- able to manage multiple tasks/ projects in a fast paced environment
• Telephone Screening of inquiry calls with appropriate referrals made for any emergency situation and appointments scheduled as appropriate
• Documentation of all incoming inquiry calls
• Obtain records/documentation as needed from referring agencies
• Scan all patient documents into their chart including consent forms, insurance cards, and other intake information
• Collect co-pays, missed appointment fees, and work through billing issues
• Implement and manage systems to ensure effective communication with clients, families, referral sources and other relevant entities
• Crisis Management and Verbal De-escalation
• Provide support and assistance to clients and guests in the waiting area
• Manage day-to-day schedule, follow up, appointment confirmation and re-schedule as needed
• Follow up/respond to incoming calls/emails/fax requests within timelines outlined in policy
• Other duties as assigned

About Thousand Branches Wellness:

Thousand Branches Wellness will provide outpatient mental health services including Intensive Outpatient (IOP), Medication Management, and Individual Therapy. A subsidiary of Universal Health Services (UHS), one of the largest and most respected providers of hospital and behavioral healthcare services, Thousand Branches Wellness has an exciting opportunity for an experienced Clinical Office Specialist who enjoys the excitment and challenges of a start-up!

Benefit Highlights:

• Competitive Compensation
• Excellent Medical, Dental, Vision, and Prescription Drug Plan
• 401(K) with company match and discounted stock plan
• Long and Short-term Disability
• Flexible Spending Accounts; Healthcare Savings Account
• Life Insurance
• Career development opportunities within the company
• Tuition Assistance
• Rewarding work environment - Enjoy going to work everyday!

For more information email Courtney Eble, Horizon Health Recruiter at courtney.eble@horizonhealth.com

Qualifications

• High school diploma required
• Bachelor’s degree preferred
• 1-3 years of experience working in healthcare or a related field required
• Experience with a multi-line phone system
• Experience placing supply orders
• Strong organizational skills required, experience tracking inventory and documentation highly preferred

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Avoid and Report Recruitment Scams

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.

• High school diploma required
• Bachelor’s degree preferred
• 1-3 years of experience working in healthcare or a related field required
• Experience with a multi-line phone system
• Experience placing supply orders
• Strong organizational skills required, experience tracking inventory and documentation highly preferred

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Avoid and Report Recruitment Scams

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.

CLINICAL OFFICE SPECIALIST- Behavioral Health

The Clinical Office Specialist (COS) provides platform training & onboarding support to clinic staff, manages the daily workflows of patient interactions, paperwork/document management, and the overall organization of the office. This position also acts as an assistant to the Clinic Director, ensuring smooth operations of the program. Along with receptionist responsibilities, this position will manage the office- including but not limited to ordering supplies, working through billing concerns, collecting co-pays, and ensuring client supplies are fully stocked.

The COS actively supports, promotes, and works within the context of the Mission, Vision and Values associated with Thousand Branches Wellness. This position ensures the office operates efficiently and in compliance with company policies and regulatory standards.

Responsibilities:

• Collaborative communication with coworkers, clients and referral sources
• Organizing and prioritizing workloads to meet deadlines- able to manage multiple tasks/ projects in a fast paced environment
• Telephone Screening of inquiry calls with appropriate referrals made for any emergency situation and appointments scheduled as appropriate
• Documentation of all incoming inquiry calls
• Obtain records/documentation as needed from referring agencies
• Scan all patient documents into their chart including consent forms, insurance cards, and other intake information
• Collect co-pays, missed appointment fees, and work through billing issues
• Implement and manage systems to ensure effective communication with clients, families, referral sources and other relevant entities
• Crisis Management and Verbal De-escalation
• Provide support and assistance to clients and guests in the waiting area
• Manage day-to-day schedule, follow up, appointment confirmation and re-schedule as needed
• Follow up/respond to incoming calls/emails/fax requests within timelines outlined in policy
• Other duties as assigned

About Thousand Branches Wellness:

Thousand Branches Wellness will provide outpatient mental health services including Intensive Outpatient (IOP), Medication Management, and Individual Therapy. A subsidiary of Universal Health Services (UHS), one of the largest and most respected providers of hospital and behavioral healthcare services, Thousand Branches Wellness has an exciting opportunity for an experienced Clinical Office Specialist who enjoys the excitment and challenges of a start-up!

Benefit Highlights:

• Competitive Compensation
• Excellent Medical, Dental, Vision, and Prescription Drug Plan
• 401(K) with company match and discounted stock plan
• Long and Short-term Disability
• Flexible Spending Accounts; Healthcare Savings Account
• Life Insurance
• Career development opportunities within the company
• Tuition Assistance
• Rewarding work environment - Enjoy going to work everyday!

For more information email Courtney Eble, Horizon Health Recruiter at courtney.eble@horizonhealth.com