Clinical Support Assistant

Department Overview

The Clinical Support Assistant (CSA) position at Family Medicine at South Waterfront performs a variety of administrative or technical assignments of duties involving many different and unrelated processes, methods and administrative related tasks as instructed by clinic leadership. Occasional direct patient interactions. Works closely with and reports to clinic leadership and provides assistance with clinic and office tasks. Supports the activities of the clinic and works effectively with all clinic staff. Requires working in a confidential atmosphere, handling many complex projects at one time. Knowledge of and familiarity with OHSU facilities, resources, and personnel.

This position requires someone who can solve problems and stay highly organized. High level written and verbal communication skills and the ability to stay calm under high pressure conditions and timelines.

Function/Duties of Position

Administrative Support

• Track and stock patient paperwork and brochures, including OB Packets.
• Incoming/Outgoing Mail.
• Use of Microsoft Office—Outlook.
• General high-level clerical and project support.
• Document legibly, concisely and accurately.
• Conducts regular audits of the PAR system to monitor stock levels; communicates needs to the Supervisor to ensure automatic replenishment stays on track.
• Identifies and places orders for all clinical and administrative supplies not managed by the PAR system to ensure no gaps in clinic operations.
• Manages the physical receipt of all deliveries, including unboxing and "putting away" stock in the main equipment room and designated areas.
• Responsible for the daily stocking and replenishment of exam rooms, procedure rooms, and medication rooms, as well as clinical bathrooms

Clinical Support

• Takes and records vital signs such as blood pressure, pulse rate, respiration and temperature.
• Basic rooming to include only vitals, including social history, pain (no med reconciliation, allergies).
• No medication related activities allowed (reconciliation, administration, preparation).
• Assist in workflow coordination of daily operations between front desk and back office to ensure patient and provider flow is efficient, such as by continuous monitoring of providers schedules to assure timeliness, identifying barriers to patient flow.
• Can accept a patient sample for point of care testing or lab resulting and add a patient label, then hand off to medical assistant for Epic workflow of releasing lab order and labeling with Epic label.
• Makes appointments for patient or refers patients to medical staff for immediate examination or treatment.
• Stock exam rooms and monitor for expired supplies.
• In Basket support.
• Maintains knowledge of life safety, patient safety, fire and electrical safety and disaster plan.
• Sentact duties/compliance.
• Inventory management including equipment- notify appropriate personnel. when cleaning and repair of equipment is needed.
• Instrument processing pick up/ drop off.
• Check expiration dates for medications/supplies.
• Turnover rooms/cleaning/stocking.
• Assist with maintaining vaccine/supply inventory

Required Qualifications

• High school diploma or equivalent, AND
• One year of experience with high volume contact with the public; OR
• 6 months of medical office experience, with high volume contact with patients
• Fluency in written and spoken English. Must be able to communicate effectively verbally and in writing. Excellent telephone communication skills.
• Positions within person patient care: BLS certificate within 30 days of hire or prior to independent practice, whichever comes first

Preferred Qualifications

• Experience working with an electronic medical record system.
• Fluency in written and spoken English.
• Must be able to communicate effectively verbally and in writing. Excellent telephone communication skills.
• Extensive computer skills including MS Office and Windows required.
• Excellent customer service skills, and ability to multi-task in a fast-paced environment required.
• Must be detail oriented and have good organizational skills.
• Must be able to demonstrate excellent customer service skills and communication skills, including both written and verbal.
• Must have good grammar skills.
• Must have a demonstrable record of reliable attendance, punctuality, and proven successful performance at past and present employers.
• Must be able to work both with a team and independently.

Additional Details

• This position works in a busy environment with a lot of interruptions, multiple demands and people interactions. It requires dealing with noise and frequent interruptions within the work group.
• This position requires sitting for at least two hours at a time. Frequent intervals of walking significant cumulative distances (i.e. transporting specimens/supplies to other buildings, etc.) standing for long periods of time and bending. Heavy use of computer and phones. Ability to occasionally lift and carry at least 25 lbs. Ability to speak clearly, demonstrate patience and understanding of customer needs. Must be able to deal with competing needs and priorities of internal customers. Significant use of personal computers, copiers, multi-line phones and fax machines.

Why apply to OHSU?

We are Oregon's only public academic health center. In addition to caring for patients, we lead groundbreaking research. We also train the next generation of health care professionals. As Portland's largest employer, we give you opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington. All are welcome. OHSU welcomes people of all ages, ethnicities, genders, national origins, religions and sexual orientations. We are striving to build an anti-racist, multicultural institution and encourage people with diverse backgrounds to apply. To request reasonable accommodation, contact askhr@ohsu.edu