Collections Specialist

Indianapolis, Indiana, United States of America
Extraordinary Care. Extraordinary Careers.

With one of the nation's largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career.

Guardian Pharmacy of Indiana, a member of the Guardian family of pharmacies, has an exciting opportunity for you to join our rapidly growing team in Indianapolis, Indiana.

Why Guardian Pharmacy of Indiana? We're reimagining medication management and transforming care.

Who We Are and What We're About:

Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered.

We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you.

MUST BE LOCATED IN INDIANAPOLIS OR SURROUNDING AREA. POSITION WILL INITIALLY BE ONSITE WITH POTENTIAL TO GO HYBRID OR REMOTE BASED ON PERFORMANCE.

If you enjoy solving problems, building relationships, and helping bring resolution to billing and collection challenges, this may be the opportunity for you. We are looking for someone with a positive attitude, strong work ethic, and willingness to learn. For the right person, we are happy to provide training and support to help you succeed.

In this role, you will contact facilities, insurance carriers, responsible parties, and other stakeholders to collect outstanding balances and resolve rejected claims. You will also assist with billing inquiries, payment processing, collection letters, and other activities that support the department.

What you'll do:

• Make collection calls regarding outstanding invoices and balances
• Assist with preparing collection letters for review by the Controller
• Build positive relationships with facilities and obtain information needed to support billing, patient setup, and collections
• Contact insurance carriers, responsible parties, and others to follow up on rejected claims and obtain accurate insurance information
• Assist the Business Manager with credit card payments, statement inquiries, audits, and collection activities
• Research account discrepancies and help resolve billing and payment issues
• Document collection activity and maintain accurate account information
• Work collaboratively with coworkers to ensure departmental deadlines are met efficiently
• Provide professional and courteous service to facilities, patients, caregivers, insurance carriers, and other stakeholders
• Perform other essential duties as assigned

What we're looking for:

• A positive attitude, strong work ethic, and willingness to learn
• Collections, billing, accounts receivable, or related experience
• An understanding of insurance and claims adjudication is preferred
• Healthcare experience is helpful, but pharmacy experience is not required
• Strong communication skills and a calm, professional approach
• Comfort making collection and follow-up calls
• Strong problem-solving skills with close attention to detail and accuracy
• Ability to work efficiently in a fast-paced environment and manage multiple priorities
• Comfort navigating multiple computer systems while assisting customers by phone
• A dependable, team-oriented approach and commitment to excellent customer service

Schedule and work arrangement:

• Monday - Friday 9:00 a.m.-5:30 p.m.
• This position will begin onsite and may become hybrid or fully remote based on demonstrated performance once training has been completed.

Education and/or Certifications:
• High School Diploma or GED

Skills and Qualifications:
• 1+ years of related experience (advanced degree may substitute for experience)
• Advanced computer skills; pharmacy operations system experience preferred/required
• Ability to work independently and deliver to deadlines
• Ability to solve problems with minimal direction
• Great attention to detail and accuracy
• Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
• Quality minded; motivated to seek out errors and inquire when something appears inaccurate

What We Offer:

Guardian provides employees with a comprehensive Total Rewards package, supporting our core value of, "Treat others as you would like to be treated."

Compensation & Financial

• Competitive pay
• 401(k) with company match

Family, Health & Insurance Benefits (Full-Time employees working 30+ hours/week only)

• Medical, Dental and Vision
• Health Savings Accounts and Flexible Spending Accounts
• Company-paid Basic Life and Accidental Death & Dismemberment
• Company-paid Long-Term Disability and optional Short-Term Disability
• Voluntary Employee and Dependent Life, Accident and Critical Illness
• Dependent Care Flexible Spending Accounts

Wellbeing

• Employee Assistance Program (EAP)
• Guardian Angels (Employee assistance fund)

Time Off

• Paid holidays and sick days
• Generous vacation benefits based on years of service

The Guardian Difference

Our clients require pharmacy services that aren't "cookie cutter." That's why every Guardian pharmacy is locally operated and empowered with the autonomy to tailor their business to meet their clients' needs.

Our corporate support offices, based in Atlanta, Ga., provide services such as human resources, business intelligence, legal, and marketing to promote the success of each Guardian location.

Regardless of your role at Guardian, your voice and talents matter. Because healthcare is an ever-changing industry, we encourage innovative thinking, intellectual curiosity, and diverse viewpoints to ensure we stay competitive in today's dynamic business environment.

At Guardian, we are dedicated to fostering and advancing a diverse and inclusive workforce.

Join us to discover what your best work truly looks like.