Community Health Worker

Job Description:

Community Health Worker

Job Title: Community Health Worker
Location: Greenwood, IN
Department: FQHC (Foster Care)
Employment Type: [Full-Time/Part-Time]
Shift: Day Shift

Job Summary

Are you passionate about improving community health and helping individuals overcome barriers to accessing healthcare? Join our team as a Community Health Worker and make a meaningful difference by connecting individuals and families with the resources, education, and support they need to achieve better health outcomes.

In this role, you will serve as a liaison between healthcare providers, patients, and community resources to improve access to services and promote overall wellness. You will engage with individuals and families through community outreach, patient education, advocacy, and care coordination while helping patients navigate healthcare and social service systems.

The ideal candidate is compassionate, culturally aware, and committed to empowering individuals to make informed healthcare decisions. You will play an important role in strengthening community relationships, promoting health education, and helping individuals overcome barriers to achieving their healthcare goals.

Position Perks & Benefits

• 29 Days of PTO
• Eligibility for HRSA Loan Repayment (eligibility requirements apply)
• Employee benefits package, including health, dental, vision, retirement, life insurance, and more
• Competitive 401(k) Retirement Savings Plan – up to 5% match for Part-Time and Full-Time employees
• Company-paid basic life insurance
• Emergency Medical Leave Program
• Flexible Spending Accounts – healthcare and dependent child-care
• Health & Wellness Program
• Employee Assistance Program (EAP)
• Employee Discount Program
• Mileage Reimbursement

Key Responsibilities

• Facilitate Patient Communication and Advocacy: Support communication between patients and healthcare or social service providers while empowering individuals to navigate available systems and advocate for their healthcare needs.
• Identify and Address Barriers to Care: Identify challenges that may prevent patients from adhering to treatment plans or accessing services. Collaborate with patients and their care teams to develop solutions that support healthcare goals.
• Conduct Community Outreach and Engagement: Participate in community-based outreach efforts to identify, recruit, and engage high-risk individuals who may benefit from healthcare services and additional support.
• Coordinate Community Resources: Serve as a liaison between healthcare providers, social service agencies, and community organizations to improve access to services and promote culturally responsive service delivery.
• Support Care Management and Patient Education: Assist primary care teams with care management processes, including the use of clinical guidelines, disease management strategies, case management, and patient education to promote effective self-management of chronic conditions.
• Promote Community Health Education: Strengthen individual and community knowledge through health education, social support, advocacy, and activities that encourage greater health awareness and self-sufficiency.
• Connect Patients with Available Services: Identify appropriate community resources and connect patients with healthcare center services and other supportive programs based on their individual needs.
• Conduct Patient Follow-Up: Maintain communication with patients through telephone calls, home visits, and visits to other appropriate community settings to provide continued support and assess ongoing needs.
• Promote Qualified Health Plan (QHP) Awareness and Enrollment:Conduct public education activities to increase awareness of available Qualified Health Plans (QHPs).Distribute fair and impartial information regarding health insurance enrollment options.Assist individuals in reviewing available health coverage options and completing eligibility and enrollment applications.Provide information in a culturally and linguistically appropriate manner that reflects the needs of the population being served.
• Provide General Program Support: Complete general support activities, participate in special projects, and perform other duties as assigned.

Education and/or Experience Qualifications

• High School Diploma or equivalent required.
• Bachelor's degree from an accredited college or university in a related field preferred.
• Two (2) years of experience working in community health, human services outreach, and/or healthcare preferred.

Additional Preferred Experience:

• Customer service.
• Patient or peer coaching.
• Medical patient interaction.
• Community relations and outreach.
• Data entry.
• Public speaking.

Required License/Certification

• Current valid driver's license in the state of residence.
• First Aid certification within three (3) months of employment and maintained upon renewal.
• CPR certification within three (3) months of employment and maintained upon renewal.

Additional Qualifications

• Knowledge of harm reduction, motivational interviewing, and relevant treatment approaches used in the field.
• Understanding of the culture, values, and needs of the local community.
• Knowledge of customer service principles and practices, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.
• Strong active listening skills, including the ability to understand and respond effectively to the needs and concerns of others.
• Ability to communicate information clearly and effectively.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Excel.
• Ability to establish positive relationships with patients, healthcare providers, and community partners.
• Ability to provide culturally and linguistically appropriate support to diverse populations.

Supervisory Requirements

• None.

Employment Requirements

• Health and Medical Requirements:Provide evidence of being free from infectious and contagious diseases prior to beginning employment and annually thereafter.Tuberculosis (TB) screening is expected for all direct care staff and mandatory for Kansas Residential staff.Annual Health Assessment is mandatory for Kansas Youth Residential staff.
• Background and Onboarding Requirements:Successful completion of required background checks, including criminal history, driving record, abuse and neglect registry, and fingerprint checks.Completion of New Hire Orientation at the beginning of employment.Completion of all required training, including Relias training, at the beginning of employment and annually thereafter.
• Training Requirements:Missouri staff must complete thirty-six (36) hours of training within a two-year period in accordance with 9 CSR 10-7.110 E 1.Kansas Residential Youth Homes staff must complete eighteen (18) hours of training annually.Behavioral Management training must be completed within thirty (30) days of employment or at the first available class following the employee's start date:CPI for Residential programs.Peaceful Intervention or Verbal De-escalation for Outpatient programs.Complete Direct Service Expectations training within thirty (30) days of employment.Maintain extensive knowledge of the policies, procedures, and regulations applicable to the assigned program.
• Additional Employment Requirements:Maintain a valid driver's license in the state of residence, an acceptable driving record, and current automobile insurance.

Physical Requirements

ADA Consideration – Sedentary Work:

This position primarily involves sedentary work, requiring the ability to exert up to 10 pounds of force occasionally (up to one-third of the time) and/or a negligible amount of force frequently (one-third to two-thirds of the time) to lift, carry, push, pull, or otherwise move objects.

The role requires repetitive hand, finger, and arm movements for typing and writing throughout the workday. Employees will primarily sit but may occasionally need to stand or walk for brief periods.

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Adult & Child Health is a Smoke and Tobacco Free Workplace.