Community Liaison

OhioGuidestone provides a complete continuum of responsive person-centered prevention services, mental health and substance use treatment, and wrap-around supports, serving the needs of over 50,000 people each year through telehealth and locations across Ohio.

At OhioGuidestone, we believe a workforce comprised of employees from diverse backgrounds and communities, and a culture of belonging makes us a better organization. Together, we continue to build a workplace that encourages, supports, and celebrates the varied voices of our employees.

Essential Functions:

• Demonstrate the values and guiding principles of OhioGuidestone, performing with the highest standards of excellence, integrity and ethics.
• Develop and maintain positive relationships with community organizations, healthcare providers, schools, businesses, government agencies, and other stakeholders.
• Represent the health center at community meetings, health fairs, networking events, and public outreach activities.
• Promote awareness of health center services and programs throughout the community.
• Identify opportunities to expand partnerships and strengthen referral networks.
• Establish and maintain referral relationships with healthcare providers, hospitals, behavioral health agencies, social service organizations, and community partners.
• Facilitate communication between referral sources and health center staff.
• Monitor referral trends and identify opportunities to improve service utilization and access to care.
• Coordinate outreach initiatives designed to educate community members regarding available health services.
• Assist in planning and implementing community education programs, workshops, and wellness events.
• Gather community feedback and communicate identified needs and concerns to leadership.
• Collaborate with leadership and marketing staff to develop outreach materials and promotional campaigns.
• Present information about health center services to community groups and organizations.
• Maintain professional communication with internal and external stakeholders.
• Track outreach activities, referrals, community contacts, and partnership outcomes.
• Prepare reports regarding outreach efforts, community engagement activities, and service utilization trends.
• Assist with grant-related community engagement activities and reporting requirements as assigned.
• Work closely with clinical, operational, and administrative teams to support organizational goals.
• Participate in interdisciplinary meetings and strategic planning activities.
• Support initiatives aimed at improving patient access, retention, and satisfaction.
• May be involved in the planning, organization, and implementation of special events or department specific projects or seasonal program changes.
• Present the Agency in the most positive light with all internal and external contacts.
• Demonstrate positive leadership, promote a team-based work environment and a culture of belonging.
• Exhibit positivity, flexibility and a willingness to take on new responsibilities as requested or required.

Education & Experience:

• Bachelor’s degree in Public Health, Healthcare Administration, Social Work, Human Services, Communications, Marketing, or related field preferred.
• Equivalent experience will be considered.
• 2+ years of experience in community outreach, healthcare, behavioral health, social services, marketing, or customer relations, preferred.
• Experience developing community partnerships and referral networks preferred.

Qualifications:

• Mission driven; strong desire to make an impact
• Proficient with technology, including Microsoft Office Suite.
• Ability to work both independently and collaboratively within a fast-paced environment.
• Effective interpersonal skills; able to speak effectively with individuals and/or groups of people
• Knowledge of community resources and healthcare systems.
• Flexible; able to work days, evening, and/or weekends, as needed
• Possess a valid Ohio Driver’s License with a safe driving record and valid insurance.
• Successfully complete pre-employment screenings, including drug tests, background checks, and any other required assessments, such as a physical examination and TB test.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.