Community Liaison

Responsibilities

Windsor Laurelwood is seeking a

Community Liaison

The ideal candidate for this position is a "Road Warrior" who is able to conduct the duties of the community liaison position in the Cleveland Metro area.

Originally established in 1898, Windsor Laurelwood has served the community for over 125 years, providing high-quality behavioral health and substance use treatment services to adults, adolescents, and children. Our multidisciplinary treatment team includes board-certified psychiatrists, psychologists, registered nurses, licensed social workers, case managers, milieu and activity therapists. The Windsor Laurelwood team is dedicated to helping you regain control of your life.

Website: https://windsorlaurelwood.com/

The Community Liaison directly serves as the liaison between the facility, the community, and referring agencies. In this role you will be directly responsible for creating demand for the facility’s services through the effective application of ethical marketing principles and sales methods.

In collaboration with the Director of Business Development and Business Development Team, you present a positive and professional public image of the facility within the community.

As a member of the Business Development Team you will be responsible for implementing the facility’s strategic sales plan, enhancing the facility’s brand/image, effectively managing their assigned territory and accounts, and works to achieve departmental and facility business development goals. If you like an environment where the ability to demonstrate tact, resourcefulness, patience and dedication in a fast-paced environment is essential please apply now!

Hours for this position are based on departmental and facility needs and may include day, evening and weekend hours, as directed by the Director of Business Development.

Key Responisiblities:

• Develop and maintain relationships with hospitals, physicians, schools, community agencies, employers, EAPs, and other referral sources.
• Conduct regular field-based sales and marketing activities, including approximately 30 sales calls per week.
• Manage assigned accounts and identify opportunities to increase referrals and service utilization.
• Promote behavioral health and substance use treatment programs within the community.
• Coordinate outreach events, educational presentations, health fairs, and networking opportunities.
• Serve as a resource for referral partners by assisting with service coordination and problem-solving.
• Collaborate with admissions, utilization review, and other hospital departments to support a positive referral experience.
• Track referral activity, maintain account records, and prepare weekly and monthly reports.
• Participate in strategic planning and marketing initiatives to support organizational growth.
• Represent the hospital professionally while maintaining strong customer service standards and community relationship.

Daily travel in a defined geographic territory which includes the following counties:

• Portage County
• Summit County
• Ashtablua County
• Geauga County

Benefit Highlights:

• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plan
• 401(K) with company match and discounted stock plan
• Career development opportunities within UHS and its 300+ Subsidiaries

About Universal Health Services

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were over $11 billion in 2020. In 2021, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of U.S.’ Largest Public Companies. Headquartered in King of Prussia, PA, UHS has over 89,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. www.uhsinc.com

Qualifications

Requirements

• Education: Bachelor’s degree in marketing, business or related field required. Experience may be evaluated on a case-by-case basis in lieu of a degree.
• Experience: Prior marketing and/or sales experience within a behavioral healthcare setting preferred. Three years minimum documented experience in referral development, account management, sales growth, and physician relationships preferred.
• Licensure/Certification: Must possess a valid Driver’s License.
• Knowledge: Prefer knowledge of the Northeast Ohio behavioral health marketplace, insurance plans, target markets and referral sources, psychiatric and chemical dependency treatment and, age-specific programming. Must possess demonstrated business development concepts, sales abilities, competency in computer usage, and excellent written and oral communication skills; knowledge of and skills in application of marketing and sales principles; creativity and flexibility; skills in data collection analysis and interpretation; record of adherence to deadlines; customer service skills; willingness to travel, including overnight travel as required.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Avoid and Report Recruitment Scams

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.

Requirements

• Education: Bachelor’s degree in marketing, business or related field required. Experience may be evaluated on a case-by-case basis in lieu of a degree.
• Experience: Prior marketing and/or sales experience within a behavioral healthcare setting preferred. Three years minimum documented experience in referral development, account management, sales growth, and physician relationships preferred.
• Licensure/Certification: Must possess a valid Driver’s License.
• Knowledge: Prefer knowledge of the Northeast Ohio behavioral health marketplace, insurance plans, target markets and referral sources, psychiatric and chemical dependency treatment and, age-specific programming. Must possess demonstrated business development concepts, sales abilities, competency in computer usage, and excellent written and oral communication skills; knowledge of and skills in application of marketing and sales principles; creativity and flexibility; skills in data collection analysis and interpretation; record of adherence to deadlines; customer service skills; willingness to travel, including overnight travel as required.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Avoid and Report Recruitment Scams

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.

Windsor Laurelwood is seeking a

Community Liaison

The ideal candidate for this position is a "Road Warrior" who is able to conduct the duties of the community liaison position in the Cleveland Metro area.

Originally established in 1898, Windsor Laurelwood has served the community for over 125 years, providing high-quality behavioral health and substance use treatment services to adults, adolescents, and children. Our multidisciplinary treatment team includes board-certified psychiatrists, psychologists, registered nurses, licensed social workers, case managers, milieu and activity therapists. The Windsor Laurelwood team is dedicated to helping you regain control of your life.

Website: https://windsorlaurelwood.com/

The Community Liaison directly serves as the liaison between the facility, the community, and referring agencies. In this role you will be directly responsible for creating demand for the facility’s services through the effective application of ethical marketing principles and sales methods.

In collaboration with the Director of Business Development and Business Development Team, you present a positive and professional public image of the facility within the community.

As a member of the Business Development Team you will be responsible for implementing the facility’s strategic sales plan, enhancing the facility’s brand/image, effectively managing their assigned territory and accounts, and works to achieve departmental and facility business development goals. If you like an environment where the ability to demonstrate tact, resourcefulness, patience and dedication in a fast-paced environment is essential please apply now!

Hours for this position are based on departmental and facility needs and may include day, evening and weekend hours, as directed by the Director of Business Development.

Key Responisiblities:

• Develop and maintain relationships with hospitals, physicians, schools, community agencies, employers, EAPs, and other referral sources.
• Conduct regular field-based sales and marketing activities, including approximately 30 sales calls per week.
• Manage assigned accounts and identify opportunities to increase referrals and service utilization.
• Promote behavioral health and substance use treatment programs within the community.
• Coordinate outreach events, educational presentations, health fairs, and networking opportunities.
• Serve as a resource for referral partners by assisting with service coordination and problem-solving.
• Collaborate with admissions, utilization review, and other hospital departments to support a positive referral experience.
• Track referral activity, maintain account records, and prepare weekly and monthly reports.
• Participate in strategic planning and marketing initiatives to support organizational growth.
• Represent the hospital professionally while maintaining strong customer service standards and community relationship.

Daily travel in a defined geographic territory which includes the following counties:

• Portage County
• Summit County
• Ashtablua County
• Geauga County

Benefit Highlights:

• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plan
• 401(K) with company match and discounted stock plan
• Career development opportunities within UHS and its 300+ Subsidiaries

About Universal Health Services

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were over $11 billion in 2020. In 2021, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of U.S.’ Largest Public Companies. Headquartered in King of Prussia, PA, UHS has over 89,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. www.uhsinc.com