Contact Representative

About the Position: This position is located within Tripler Army Medical Center (TAMC) in the Department of Clinical Business Operations, Honolulu, Hawaii.

Tripler Army Medical Center is a tobacco-free workplace. Tobacco products include, but are not limited to, smoking, smokeless tobacco, and electronic nicotine delivery devices.

Duties

• Ensure timely and accurate internal referral screening and appointing.
• Provide guidance to the patient on how to receive the care requested in the referral and documents the results of the encounter.
• Track completion of all internal and external (defer to network) referrals.
• Complete routine periodic reports to determine percentage of referrals that are being verified or closed correctly
• Identify clinics with access issues and provides it to specialty staff to correct.
• Interact with and counsel eligible beneficiaries on how to access care in the MTF or the network or using their TRICARE benefit or other benefits programs.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Appointment to this position is subject to a one year probationary period unless the appointee has previously met the requirements as described in 5 CFR Part 315.
• Employees assigned to a medical treatment facility are required to be screened for applicable immunizations or pre-existing immunity based on occupational risk, regardless of job series
• This position has a mandatory seasonal influenza vaccination requirement and is subject to annual vaccination.
• This position has been designated "Mission Essential". In the event of severe weather conditions or other such emergency type situations the incumbent is required to report to work or remain at work as scheduled to support mission operations.
• This position has a Temporary Duty (TDY) or business travel requirement of 5% of the time.