Courier

Description

POSITION SUMMARY:

The Courier is responsible for the timely and secure collection, sorting, transportation, and delivery of mail, deposits, documents, packages, and other materials between bank locations, customers, and the post office. This position performs daily pickups and deliveries, handles confidential and negotiable items, and assists with other routine operational needs as assigned. All duties must be performed in accordance with established Bank policies, procedures, security standards, the corporate code of conduct, the Bank Secrecy Act, and applicable state and federal laws and regulations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Sort and organize incoming and outgoing mail, packages, and other deliveries.
• Provide timely and accurate delivery of mail, documents, deposits, packages, and other materials between departments, branches, customers, and the post office.
• Pick up deposits and other secure or confidential materials from designated customers and locations.
• Complete regularly scheduled and unscheduled delivery stops as needed.
• Prepare special shipments, packages, and deliveries.
• Frequently lift, carry, load, unload, and transport mail containers, packages, boxes, deposits, and other materials weighing up to 50 pounds.
• Safely move items weighing up to 50 pounds between vehicles, offices, branches, customer locations, and postal facilities throughout the workday.
• Maintain accurate records and remain informed of postal regulations affecting the Bank’s mailing and postage equipment.
• Maintain a neat and orderly work area and ensure that cash, negotiable items, confidential documents, and other sensitive materials are properly secured or disposed of.
• Provide professional and exemplary customer service in person and by telephone, consistent with the Bank’s Living Legendary service standards.
• Organize daily routes and work plans to meet delivery schedules, operational deadlines, customer service expectations, and recordkeeping requirements.
• Acquire and maintain a thorough understanding of security procedures, including robbery and post-robbery procedures.
• Acquire and maintain knowledge of applicable compliance and regulatory requirements, including the Bank Secrecy Act and Regulations CC, E, DD, and P.

ADDITIONAL DUTIES AND RESPONSIBILITIES:

• Attend and successfully complete all required training.
• Assist other employees within the department or facility as needed.
• Perform other duties, responsibilities, and special projects as assigned.

Qualifications

POSITION REQUIREMENTS:

• High school diploma or equivalent.
• Valid driver’s license and an acceptable driving record.
• Ability to safely operate a motor vehicle for extended periods.
• Basic math, computer, and typing skills.
• Strong attention to detail and organizational skills.
• Ability to maintain regular and punctual attendance.
• Good judgment and the ability to handle confidential, sensitive, and negotiable information appropriately.
• Ability to read, write, and speak English.
• Effective verbal and written communication skills.
• Strong customer service skills and the ability to work cooperatively and professionally with employees, customers, and external contacts.
• Willingness and ability to assume additional duties, responsibilities, and projects as business needs arise.
• Ability to frequently lift, carry, load, unload, and move items weighing up to 50 pounds, with or without reasonable accommodation.
• Ability to repeatedly move packages and materials between a vehicle and multiple delivery locations throughout the workday.