Customer Relations Representative - State Farm Agent Team Member

Benefits:

• Licensing paid by agency
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency opened in 2008 and currently has a team of nine. I’ve been with State Farm since graduating college, starting as a claims representative before opening my own agency. As a second-generation agent, insurance is in my roots—my dad was also an agent. I’m a proud University of Arkansas graduate, a lifelong Northwest Arkansas resident, and someone who loves fishing, family time, and giving back through youth sports programs and local charity partnerships.

We offer flexible hours, 401(k), health benefits, and paid licensing. Our team culture is built on connection and trust—we do team outings, prioritize relationship-building, and make sure every team member feels part of something bigger.

We’re looking for people who care about customers, are goal oriented, and bring some sales drive to the table. If you want to grow in a supportive, community-focused environment with strong values and a fun team, this could be the right place for you.

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Bryan Lewis - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.