Customer Service Administrator

An established, precision manufacturing company in Carle Place, NY is seeking an organized, dependable, and detail-oriented Customer Service Representative to join its close-knit front-office team. In this role, you will act as a central liaison between commercial clients, internal sales representatives, and production operations, handling everything from formal quotation preparation to order tracking and cross-departmental coordination.

If you thrive in a collaborative, small-office setting (5–8 team members) and bring hands-on experience in manufacturing customer service, quoting, or order processing, we want to hear from you!

salary: $24 - $28 per hour
shift: First
work hours: 8:45 AM - 5 PM
education: No Degree Required

Responsibilities

• Quotation Management: Receive, review, and develop Requests for Quotations (RFQs) submitted by internal sales staff and direct commercial customers for our proprietary lighting product line.
• Quote Preparation: Prepare accurate, formal quotations for prospective orders and submit completed proposals promptly to clients.
• Order Status & Scheduling: Maintain active communication with customers regarding current order status, manufacturing timelines, and scheduled ship dates.
• Shipment Tracking: Provide clients with tracking information, bill of lading confirmations, and delivery updates for previously shipped orders.
• Administrative Support: Perform general office and clerical duties as assigned by VP
• Cross-Training: Cross-train in adjacent administrative and order processing functions to support balanced workload coverage across our small team.

Skills

• Follow-up
• Active Listening
• Telephone Etiquette
• Interpersonal Sensitivity
• Emails
• Phones
• Communication
• Written Communication
• Verbal Communication
• Customer Service
• Basic Software Skills
• Basic Computer Skills
• Customer support
• RFQs
• Quoting
• Order Entry
• Data Entry
• Administrative Duties

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.