Customer Service Associate

Description

Customer Service Associate

Location: Vernon, CT

Are you a people person who loves solving problems and making someone’s day a little easier? We’re looking for a friendly, organized Customer Service Associate to join our team in Vernon!

In this role, you’ll be a helpful point of contact for homeowners and customers, answering questions, resolving concerns, and connecting them with the support they need. If you enjoy building relationships, working with a team, and keeping things running smoothly, we’d love to hear from you!

What You’ll Do

• Welcome and assist customers visiting the office as needed.
• Respond to customer inquiries by phone, email, and in person with professionalism and a positive attitude.
• Listen to customer concerns, identify their needs, and work toward helpful solutions.
• Assist with billing questions and help resolve customer issues.
• Provide basic troubleshooting and support for product or technical questions.
• Update homeowner and association information in C3 and shared files.
• Partner with community managers, vendors, coworkers, and clients to provide excellent service.
• Assist with general office tasks, including printing, scanning, faxing, and monitoring supplies.
• Help maintain an organized and welcoming office environment.
• Perform other duties as assigned.

Qualifications

What You’ll Bring

• A high school diploma or GED.
• At least one year of directly or closely related experience.
• A friendly, service-oriented approach and strong communication skills.
• The ability to handle concerns professionally and help resolve conflicts.
• Proficiency with Microsoft Office, including Word, Excel, and Outlook.
• Strong organizational skills and the ability to prioritize tasks and meet deadlines.
• A proactive, detail-oriented mindset and the ability to work independently and as part of a team.
• The ability to handle confidential information with discretion.
• Comfort using general office equipment, including phones, copiers, and fax machines.
• The ability to learn and follow company policies, procedures, and forms.

Work environment: Typical office setting.

Ready to make a difference, one interaction at a time? Apply today and join our team in Vernon!