Customer Service Coordinator

Milliken & Company is a global manufacturing leader whose focus on materials science delivers tomorrow’s breakthroughs today. From industry-leading molecules to sustainable innovations, Milliken creates products that enhance people’s lives and deliver solutions for its customers and communities. Drawing on thousands of patents and a portfolio with applications across the textile, flooring, chemical and healthcare businesses, the company harnesses a shared sense of integrity and excellence to positively impact the world for generations. Discover more about Milliken’s curious minds and inspired solutions at Milliken.com and on Facebook, Instagram and LinkedIn.

POSITION TITLE

Customer Service Coordinator

POSITION OVERVIEW

The customer service coordinator position is to ensure effective and efficient coordination between the company and its customers with a high level of service and support, process sales orders and resolve customer order or service issues, establish and maintain positive business relationships, both internally and externally, to promote company goals. This position is located at Milliken & Company’s Maple Complex in LaGrange, Ga. The position will report directly to the Customer Service Manager. The work schedule is Monday – Friday, 9:00 am – 6:00 pm and is part of our hybrid work from home policy.

JOB RESPONSIBILITIES

• Enter sales orders and make order changes to include price quotations, preparation and follow up on purchase orders, order entry, sample order entry, confirmation of shipment dates, and logistics arrangements.
• Maintain presence in the phone queue during scheduled work hours to support team coverage and ensure consistent customer service delivery.
• Build and maintain excellent customer relationships (both internally and externally) as a support to account management
• Examine records, assist in expediting orders through production and shipping, interface with Supply Chain regarding order status and scheduled shipment dates.
• Be responsible for securely processing customer payments and initiating follow-ups regarding outstanding balances, credits, or payment discrepancies.
• Demonstrate teamwork to ensure achievement of team, individual, and corporate goals and work in a fast-paced environment and deal with high-pressure situations.
• Participate in special projects and perform additional duties as required.

QUALIFICATIONS - REQUIRED

• High School diploma or GED
• Proficiency in MS Office applications
• Strong organizational, interpersonal, problem solving, and communication skills
• Ability to engage in various customer portal/systems and learn new systems quickly

QUALIFICATIONS - PREFERRED

• General office experience is preferred with exposure in a customer service environment.
• Call center experience is a plus.
• SAP experience is a plus.

The successful candidate will have strengths in the following:

• Positive attitude and proper phone etiquette.
• Prioritize work and effectively manage one’s time.
• Highly effective communication and telephone skills.
• Be able to apply new-job related knowledge to practical use.
• Able to adapt to a changing environment.
• Customer focused and able to build customer loyalty.
• Maintain professionalism in stressful situations.
• Proactive and willingness to take action when appropriate.
• Strong organizational skills and demonstrate high attention to detail.
• Excellent team interaction skills for working in small work groups.
• Initiative and self-motivation.
• Problem solving / Quick decision making.

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Milliken is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, sex or gender (including pregnancy, childbirth or related medical condition, including but not limited to lactation), sexual orientation, gender identity or gender expression (including transgender status), ancestry, national origin, citizenship, age physical or mental disability, genetic information, marital status, veteran or military status or any other characteristic protected by applicable law.

To request a reasonable accommodation to complete a job application, pre-employment testing, a job interview, or to otherwise participate in the hiring process, please contact TalentAcquisition@milliken.com.