Customer Service Coordinator

Job Title: Customer Service Coordinator

** if you are interested in this opportunity, please feel free to apply and email me your resume at rsession @ astoncarter.com so we can schedule a time to connect asap! **

Job Description

We are seeking a dynamic Customer Service Coordinator to serve as the primary point of contact for our customers, ensuring seamless execution of service requests and field service activities. In this role, you will intake, log, and manage customer inquiries with precision, delivering service estimates and job quotations promptly. You will track ongoing work orders and keep customers informed through updates via our portal or direct communication channels.

Responsibilities

• Coordinate field service activities and act as the primary point of contact for customers.
• Intake, log, and manage customer service inquiries accurately.
• Deliver timely service estimates and job quotations.
• Track ongoing work orders and update customers through the portal or direct communication.
• Utilize Microsoft CRM and ERP platforms to manage customer data and service workflows.
• Generate and maintain reports while multitasking in a fast-paced environment.

Essential Skills

• Proficiency in ERP and CRM systems, specifically Navision.
• 1+ years of experience in administrative, clerical, or customer support roles.
• Strong knowledge of Microsoft Office Suite.
• Experience with order processing and scheduling projects.
• Excellent customer service skills.

Additional Skills & Qualifications

• Experience in construction, Microsoft Dynamics, and project coordination.
• Ability to handle purchase orders, invoicing, and data entry.
• Strong administrative support and client services skills.
• Personality that aligns with company values of honesty, loyalty, and investing in people.

Work Environment

Founded in 1998, our company is built on the principles of innovation, quality, and service. We manufacture grocery store security systems and theft-proof products like locking wheel carts and automatic cart pushers. Recently acquired by a private equity firm, we are in full growth mode, having moved to a larger building. The ideal candidate will be flexible to change and embrace growth opportunities. Our company culture emphasizes internal growth, honesty, and loyalty, with a history of promoting from within. The department provides growth potential, starting from a customer service role with opportunities to advance to lead, supervisor, and manager positions. The work schedule is four days onsite and one day working from home on Friday. Training will be conducted in-office for a minimum of two weeks, with hours from 8 AM to 5 PM. This long-term contract role offers potential for direct hire based on performance and business needs.

Job Type & Location

This is a Contract position based out of Lake Forest, CA.

Pay and Benefits

The pay range for this position is $23.00 - $23.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Lake Forest, CA.

Application Deadline

This position is anticipated to close on Nov 13, 2026.

Workplace Type

This is a hybrid position in Lake Forest,CA.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.