Customer Service Coordinator

Role: Entry Level - Operations Specialist

LOCATION: On-site in Pontiac, MI

SCHEDULE: Full-time, Monday–Friday, 8-hour shift

This is an entry-level client service-based opportunity designed for individuals who are eager to begin their career, develop new skills, and contribute to a supportive, team-focused culture. If you are someone who enjoys working in a collaborative environment and is looking for an engaging workplace where you can grow and build your career, then look no further! If these details describe what you are looking for in your next career move, we’d love to connect with you as UWM is seeking positive, detail-oriented individuals to join our team as Operations Specialists.

WHAT’S IN IT FOR YOU?

• Opportunities for career growth and development with free training, job shadowing, internal transfer pathways and mentorship programs
• Consecutive tenure-based pay increases
• Strong, collaborative, friendly and social environment where you can find your fit

This position is not eligible for employer-sponsored work authorization, either now or in the future. Applicants must be authorized to work in the United States without employer sponsorship.

WHAT YOU WILL BE DOING

• Entering and validating data
• Labeling and organizing loan documents
• Ordering and verifying income documentation
• Monitoring requirements for a loan to be approved
• Reviewing state and federal compliance information
• Handling inbound and outbound calls

WHAT WE NEED FROM YOU

Qualifications:

• High school diploma or equivalent
• Comfortable using computers to look up information, read and write emails and use basic office software
• Ability to communicate clearly and professionally, including over the phone
• Process-oriented with strong organizational skills
• Positive attitude with a willingness to learn
• Experience working in a professional office, retail, customer service or similar setting

THE PLACE & THE PERKS

United Wholesale Mortgage is firmly committed to excellence and empowers individuals to become the best version of themselves. We provide opportunities to individuals who want to excel within the mortgage industry. We are an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

• Paid time off (PTO)
• Promotion and growth opportunities offered
• Comprehensive health, dental and vision benefits offered
• Weekly paychecks
• Free 24/7 gym
• Complimentary fruit and drinks
• Wellness area, including an onsite urgent care, full-time massage therapist and hair salon

DISCLAIMER

All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting “Apply for this job online” you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.