Customer Service Manager

Overview

Are you ready to build a rewarding and lifelong career? Do you thrive in a team environment that challenges you to be your best? Join 84 Lumber, a family-owned company founded on growth, stability, and the mindset that “nothing is impossible.” 84 Lumber is hiring immediately and has the perfect career opportunity for you!

$45,000yr, M-F 7am-5pm, full-benefits.

WHO IS 84?

84 Lumber is the nation’s largest privately held supplier of building materials, manufactured components and industry-leading services for residential and commercial construction. With over 320 facilities in 34 states and plans for even more locations, your opportunities for growth within the company are endless. If you invest in yourself, we will invest in you!

At 84 Lumber, we promote nearly 100% from within, creating a unique environment where you can build your own career path. Over 96% of our store managers began as Manager Trainees, and on average, you can earn your first promotion within six months.

COMPREHENSIVE BENEFITS PACKAGE:

We offer all the benefits you expect from an industry leader, including:

• Monthly performance incentives (both store and personal-level bonus potential)
• Paid Time Off (PTO), sick and personal days
• Medical, dental and vision insurance
• Holiday pay
• Flexible Spending Accounts (FSA) for medical and dependent care
• Annual profit sharing and 401(k) with employer match (based on company profits)
• Discounts on building materials and other retail partnerships

RECOGNITION & AWARDS:

84 Lumber is proud to be recognized as one of America’s:

• Most Patriotic Companies by Newsweek, 2026
• Most Trustworthy Companies by Newsweek, 2026
• Largest Family Businesses by Forbes, 2026
• Top Private Companies by Forbes, 2025
• Best Large Employers by Forbes, 2025

The Customer Service Manager is responsible for assisting salespeople in managing their customer accounts. This position is also responsible for assisting the store’s customers by addressing inquiries and resolving complaints. The Customer Service Manager will order and process materials as well as assist with back charging.

Responsibilities

• Customer Service
• Strong Communication Skills
• Detail Oriented
• Sourcing Material
• Accounts Receivable

Qualifications

• Interface with customers, providing updates on delivery and schedules
• Facilitate the resolution of problems and issues between customers and production
• Provide detailed updates on shipments, tracking data, ship-to-date counts and remaining deliveries
• Direct order entry/processing, ensuring orders get put to the floor in a correct and efficient manner
• Provide support to sales and customers with pricing information and other inquiries
• Other duties assigned by management
• Interface with customers, providing updates on delivery and schedules
• Facilitate the resolution of problems and issues between customers and production
• Provide detailed updates on shipments, tracking data, ship-to-date counts and remaining deliveries
• Direct order entry/processing, ensuring orders get put to the floor in a correct and efficient manner
• Provide support to sales and customers with pricing information and other inquiries
• Other duties assigned by management
• Customer Service
• Strong Communication Skills
• Detail Oriented
• Sourcing Material
• Accounts Receivable