Customer Service Rep

Company Description

Dominos is the number one Pizza Company in the world! We are looking for positive, high energy and self driven employees that want to be part of our team.

Job Description

**Customer Service Representative**

Join our team as a Customer Service Representative at our Austin, Texas location (6631 Orion Dr #109). We're looking for an enthusiastic and detail-oriented professional who thrives in a fast-paced environment and is passionate about delivering exceptional customer experiences. In this role, you'll be the friendly face and voice of our organization, handling customer interactions with professionalism, empathy, and a genuine commitment to satisfaction. If you're organized, collaborative, and ready to make a positive impact every single day, we want to hear from you!

• Demonstrate a friendly, positive attitude and exceptional customer service skills in all interactions
• Receive and process customer orders accurately via phone, in-person, and digital channels
• Address and resolve customer concerns with empathy and efficiency, ensuring satisfaction
• Handle cash transactions accurately and make correct monetary change
• Perform upselling and cross-selling activities to support organizational goals
• Enter orders and customer information using computer keyboards or touch screen systems with accuracy and speed
• Maintain inventory records and complete associated paperwork in an organized manner
• Operate all equipment according to established procedures and safety guidelines
• Communicate clearly and professionally with customers and team members, both verbally and in writing
• Perform general cleaning and maintenance duties to ensure a welcoming work environment
• Adapt to changing priorities and work conditions while maintaining quality and efficiency
• Collaborate with team members to support store operations and achieve collective goals

Qualifications

**Required Skills & Competencies:**

• Strong verbal and written communication skills with the ability to comprehend and convey information clearly
• Excellent customer service skills with a friendly and positive demeanor
• Proficiency in telephone communication and customer interaction
• Competency in cash handling and accurate monetary transactions
• Ability to add, subtract, multiply, and divide accurately and quickly (calculator use permitted)
• Computer literacy with the ability to enter data using keyboards or touch screen systems
• Strong motor coordination and hand-eye coordination for precise, rapid movements
• Multitasking ability with the capacity to manage multiple priorities simultaneously
• Problem-solving and conflict resolution skills
• Attention to detail and organizational skills
• Time management and reliability with consistent punctuality

**Preferred Experience:**

• Previous customer service or retail experience
• Experience with point-of-sale (POS) systems
• Familiarity with inventory management processes
• Experience working in fast-paced, team-oriented environments

**Physical & Environmental Requirements:**

• Ability to work in varying temperature conditions (ranging from 36°F to 90°F and above)
• Capability to adapt to sudden temperature changes and work in diverse environmental conditions
• Ability to handle exposure to food odors and work in confined spaces when necessary
• Willingness to work flexible schedules, including part-time or full-time hours

**Additional Qualifications:**

• Flexibility and adaptability to changing work conditions and priorities
• Strong collaborative spirit and ability to work effectively within a team
• Empathetic approach to customer interactions and problem resolution
• Goal-oriented mindset with a commitment to organizational success

Additional Information

· Depth perception

· Ability to differentiate between hot and cold surfaces

Temperaments

· The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions

Physical Requirements including, but not limited to the following:

Standing

· Most tasks are performed from a standing position

Walking

· For short distances for short durations

Lifting

· Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck

· Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'

· Cases are usually lifted from floor and stacked onto shelves up to 72high

Carrying

· Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves

· Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store

· Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray

Pushing

· To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24- 30 and requires a force of up to 7.5 pounds to push

· Trays may also be pulled

Climbing

· Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance

Stooping/Bending

· Forward bending at the waist is necessary at the pizza assembly station

· Toe room is present, but workers are unable to flex their knees while standing at this station

· Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day

· Forward bending is also present at the front counter and when stocking ingredients

Crouching/Squatting

· Performed occasionally to stock shelves and to clean low areas

Reaching

· Reaching is performed continuously; up, down and forward

Hand Tasks

· Eye-hand coordination is essential; use of hands is continuous during the day

· Frequently activities require use of one or both hands

· Shaping pizza dough requires frequent and forceful use of forearms and wrists