Customer Service Rep

Job Title: Customer Service Rep

Location: System Business Office

Department Name: SC Customer Service

Req #: 0000269912

Status: Hourly

Shift: Day

Pay Range: $19.00 - $24.25 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

The Customer Service Representative serves as a primary point of contact for facilities, affiliates, vendors, and internal partners throughout the requisition-to-payment process at RWJBarnabas Health.

This position provides customer and vendor support by researching and resolving questions related to purchasing, invoices, purchase orders, payments, and vendor accounts. Working closely with Accounts Payable, Purchasing, Cash Management, Supply Chain, and Finance teams, the Customer Service Representative helps ensure timely issue resolution while delivering a high level of customer service.

As a Customer Service Representative, a typical day may include:

• Responding to internal customers, facilities, affiliates, and vendors regarding requisition-to-payment questions and requests
• Receiving and documenting inquiries through phone, email, and approved communication channels
• Creating, categorizing, tracking, and updating requests in the designated ticketing system
• Researching purchase orders, invoices, payments, vendor accounts, and Accounts Payable issues
• Resolving customer and vendor inquiries or escalating issues to the appropriate team
• Providing timely status updates and communicating delays or resolution outcomes
• Reviewing vendor statements, open items, aging reports, and assigned work queues
• Researching discrepancies and helping prevent or resolve vendor credit holds
• Supporting vendor account reconciliation and maintenance activities
• Partnering with Accounts Payable, Purchasing, Cash Management, Supply Chain, and Finance to resolve issues
• Following established policies, procedures, service standards, and system workflows
• Meeting productivity, quality, timeliness, documentation, and customer service expectations
• Identifying recurring issues, service gaps, and process improvement opportunities

This Role Might Be For You If

• You enjoy researching problems and helping customers find solutions
• You have experience supporting Accounts Payable, Purchasing, Supply Chain, Finance, or vendor-related processes
• You are comfortable communicating with both internal customers and external vendors
• You can manage inquiries across phone, email, and ticketing systems
• You are organized and comfortable managing multiple open issues and follow-ups
• You pay close attention to details when reviewing invoices, purchase orders, payments, or vendor accounts
• You enjoy working across departments to resolve issues from beginning to end

To Be Considered for the Customer Service Representative position, you must have:

• Strong customer service and communication skills
• Ability to research, document, track, and resolve customer and vendor inquiries
• Ability to communicate professionally by phone and email
• Strong organizational skills and attention to detail
• Ability to manage multiple requests, priorities, and follow-up activities
• Ability to follow established policies, procedures, and system workflows
• Strong problem-solving skills with the ability to identify when an issue requires escalation
• Ability to meet established productivity, quality, timeliness, and customer service expectations
• Ability to collaborate effectively with customers, vendors, coworkers, and cross-functional teams

Preferred Qualifications

• Experience in customer service, Accounts Payable, Purchasing, Supply Chain, Finance, or a related environment
• Experience with requisition-to-payment or procure-to-pay processes
• Experience researching invoices, purchase orders, payments, or vendor account issues
• Experience reviewing vendor statements, aging reports, or open items
• Experience supporting vendor account reconciliation or resolving credit holds
• Experience using ticketing or customer service management systems
• Experience working in a healthcare or large, complex organization

Why You'll Love Working With Us

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees’ physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey, whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer

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