Customer Service Rep

Overview

The qualified candidate for this position will answer inbound telephone calls from members, providers, brokers/agents, and potential clients, provide information to members regarding dental benefits and provider network, provide eligibility information to provider network and coordinate emergency care (out-of-area and specialist referrals). Join a fun, friendly, and professional environment where we care greatly about our staff.

Responsibilities

• Interact with other departments (or areas) to resolve patient and/or doctor inquiries
• Assist in training new Customer Service representatives
• Answer inbound telephone calls from members, providers, brokers/agents, and potential clients
• Provide information to members regarding dental benefits and provider network
• Provide eligibility information to provider network
• Coordinate emergency care (out-of-area and specialist referrals)
• Interact with other departments (or areas) to resolve patient and/or doctor inquiries
• Coordinate Language Assistance Program requests
• Clerical duties and/or projects as assigned

Western Dental – Brident offers a competitive benefit package designed to enhance the lives of our team members. Team members are eligible for benefits based on their full time status.

• Paid Time Off (PTO)
• Holiday Pay
• Medical
• Dental
• Vision
• Continuing education and advancement opportunities
• 401 (k) plan

Qualifications

• Good verbal and written communication skills
• Minimum of one year customer service experience in a Call Center environment