Customer Service Representative

Job Description

We're Hiring: Veterinary Receptionist!

Greater Annapolis Veterinary Hospital (GAVH)

Greater Annapolis Veterinary Hospital is seeking a friendly, dependable, and detail-oriented Veterinary Receptionist to join our team!

As one of the first and last people our clients interact with, you'll play an important role in creating a positive experience for pets and their families.

Our ideal candidate is organized, compassionate, comfortable multitasking, and able to provide exceptional customer service while keeping the front desk running smoothly in a busy veterinary hospital.

Key Responsibilities

• Warmly greet clients and their pets upon arrival, creating a welcoming and professional environment.
• Answer incoming phone calls, respond to client questions, and schedule appointments efficiently.
• Check patients in and out while maintaining accurate client and patient information.
• Maintain and update medical records, client contact information, and appointment schedules.
• Coordinate with veterinarians, technicians, and support staff to ensure efficient appointment flow.
• Review invoices, process payments, and handle client transactions accurately.
• Communicate hospital policies, services, and general appointment information to clients.
• Handle client concerns and difficult situations with patience, professionalism, and compassion.
• Assist clients with prescription refill requests and communicate with the medical team as needed.
• Maintain a clean, organized, and welcoming reception area.
• Support fellow team members and assist with additional administrative responsibilities as needed.

Qualifications & Skills

• Previous customer service, receptionist, or veterinary hospital experience.
• Excellent verbal and written communication skills.
• Strong organizational, multitasking, and time-management abilities.
• Ability to remain calm, professional, and courteous in a fast-paced environment.
• Comfortable answering multiple phone lines, scheduling appointments, and handling client transactions.
• Strong attention to detail and accuracy when maintaining records and processing payments.
• Basic computer proficiency and willingness to learn veterinary practice management software.
• Ability to handle sensitive or emotional situations with empathy and professionalism.
• Dependable, punctual, and committed to providing exceptional client service.
• A positive, team-oriented attitude and genuine appreciation for animals and their owners.

Schedule & Availability

Scheduling flexibility is essential for this position.

Greater Annapolis Veterinary Hospital is open for appointments Monday through Saturday. Candidates must be available to work a flexible schedule that includes both morning and evening shifts, as well as Saturdays.

Shift start times and hours include:

• Morning shifts: Start at 6:00 AM
• Evening shifts: Start at 1:00 PM
• Saturday shifts: Start at 7:00 AM

Applicants must be willing and able to work a combination of these shifts based on hospital scheduling needs.

Compensation

Pay: $16.00–$18.00 per hour, depending on experience and qualifications.

Compensation will be determined based on previous veterinary or customer service experience, relevant skills, and the ability to confidently perform the responsibilities of the position.

Benefits & Perks

We value our team members and offer benefits that support their well-being, work-life balance, and love for animals.

• Health Insurance: Available to eligible full-time team members.
• Paid Time Off (PTO): Paid time off for eligible employees.
• Paid Holidays: Holiday pay for eligible team members.
• Retirement Benefits: Retirement plan benefits, subject to eligibility and plan terms.
• Staff Pet Discounts: Discounts on veterinary services and products for team members' pets.

Benefits are subject to eligibility requirements and hospital policies.

Join Our Team!

At Greater Annapolis Veterinary Hospital, we take pride in providing compassionate patient care, exceptional client service, and a supportive, team-oriented environment. We strive to exceed our clients' expectations while creating a positive experience for both pets and their owners.

We're looking for someone who shares our commitment to quality care, teamwork, and making a difference in the lives of our patients.

If this sounds like the right fit for you, we'd love to hear from you! Apply today and become part of the GAVH team!

National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada. Our purpose is to give pets and the people who love them more quality years together, and our mission is to make care more personal, easy and accessible while advancing medicine and care across every stage of life. Across NVA, we support our teams with the resources, expertise and opportunities they need to deliver exceptional care and help shape the future of veterinary and pet care.

Purpose: Give pets and the people who love them more quality years together

Mission: Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life.

Values: Care Deeply, Do What’s Right, One Team, Own It, Shape What’s Next

One NVA: Bringing General Practice & Ethos Together

NVA is built to make care personal, easy and accessible, while advancing medicine across every stage of a pet’s life.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

- We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com

- We may also contact you via text message from an identified NVA representative for recruiting-related communication

- All job opportunities and applications are hosted on our official careers site: careers.nva.com

- There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at hiringhub@nva.com. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.