Customer Service Representative

Our growing business is looking for a skilled problem solver to join our team as a Customer Service Rep. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company’s customer service policies and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.

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Responsibilities:

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- Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns

- Reply to emails, social media or connecting the consumer to the proper department

- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller

- Update customer information in the customer service database during and after each call

- Schedule appointments and creating an optimal route for technicians

- Strongly represent and promote our brand

- Help with billing issues

- Assist management team with ongoing tasks

- Bilingual is a plus

Requirements

- No prior experience is required. We will provide all the training necessary.

- Ability to work independently and prioritize responsibilities

- Must be reliable

- Must be people-friendly

- Knowledge of Microsoft Office

- Must be able to read, write, and speak English, as well as possess good verbal and communications skills

- Permission to work in USA

- Due to Healthcare Industry regulations every Medihill employee required to pass Background Checks and Drug Test before starting date and on the regular basis.

Benefits

• Paid vocation and major US holidays
• Sick days paid