Customer Service Representative

Company Description

Doka USA is proud to be Certified™ by Great Place to Work®! We are committed to fostering a supportive work environment where all of our team members can thrive. As one of the world’s leading companies for developing, manufacturing, and distributing formwork solutions for the construction sector, Doka employs more than 9,000 people in over 58 countries and is part of the family-owned Umdasch Group.

We Make It Work.

Job Description

Position Summary

The Project & Billing Coordinator provides administrative and operational support to the branch, with primary responsibility for contract administration, project setup, billing, and related documentation. This role works closely with Sales, Operations, Finance, and branch leadership to ensure projects are accurately established, billed, documented, and closed.

Key Responsibilities

• Manage branch contracts from proposal through execution and project closeout, ensuring all required documents are complete, accurate, and properly maintained.
• Confirm that an executed contract is on file before materials are released or shipped to a project.
• Set up and maintain customer, project, jobsite, contract, and billing information in DISCOs II.
• Prepare customer invoices according to contract terms and verify billing accuracy against contracts and bills of lading.
• Partner with Sales to prepare change orders when project scope or value exceeds the original contract.
• Review credit requests against contract terms, prepare supporting documentation, and route valid requests to the Area Manager for approval.
• Process certificates of insurance, file preliminary notices in the CRM, and provide invoices, OFIs, and other supporting documents as needed.
• Resolve contract and billing discrepancies, maintain accurate project records, and close completed projects in DISCOs II.

Qualifications

• High school diploma required; Bachelor’s Degree in Business or Logistics preferred.
• 2-5 years of recent experience in administration, operations, or logistics preferred.
• Experience in inventory control and procurement planning preferred.
• Excellent communication skills, including command of English (speaking, reading, writing).
• Strong analytical skills with a strong numeric aptitude, technical proficiency, and effective problem-solving abilities.
• Proficient in Microsoft Office applications, with advanced Excel skills required.
• Excellent report writing and presentation skills.
• Ability to learn new computer systems, products, concepts, and techniques.
• Organized team player able to work independently in a results-driven, fast-paced environment.

Additional Information

In accordance with applicable state and local pay transparency laws, Doka USA Ltd. is committed to providing a clear and equitable compensation structure. The salary for this position is between is budgeted up to $65,000, which is based on a variety of factors, including but not limited to the candidate’s experience, qualifications, skills, and geographic location. This range represents the base pay for the position and does not include potential bonuses, commissions, benefits, or other forms of compensation. Final compensation will be determined at the time of offer and in accordance with internal equity and market data.

Doka offers terrific career opportunities, competitive compensation, comprehensive benefits including medical, dental, vision, Flexible Spending Account, company paid life insurance, supplemental voluntary term life insurance, 401k retirement plan (Roth and Non-Roth), short-term disability, AFLAC policies, paid time off (sick/personal, vacation, floating holiday and company paid holidays) and an exciting opportunity to join as a member of Doka's team.

If working with some of the most impressive construction projects in the US and joining an industry leader excites you, please submit your resume by clicking below. Visit us online at www.dokausa.com for additional information on Doka USA, Ltd.

Doka USA, Ltd. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

If you are interested and have a strong competitive drive, positive attitude, a desire to learn and grow from your experiences, then this is your opportunity to make an immediate difference.

Please submit your resume and apply now.

External candidates must be authorized to work for any employer in the USA.

At Umdasch Group, we are convinced that diverse teams drive performance and are key to our global success. It’s their attitude and their contributions that matter. Regardless of any personal characteristics, people who share our values and are committed to working passionately towards our common goals will find space to grow.​

We believe in – and are committed to – equal opportunities for everyone.